Not for the first time, Apple has canceled an order I’ve placed via delivery because a “Courier” never showed up to pick up the item up from them.
This was for something that was time sensitive to me (traveling and needing to use it while away). I had a choice of a few options and chose delivery because it was actually the fastest timeline they quoted, and would arrive in time for my trip. But with the order canceled, I would have to start the whole process over again and won‘t have it in time. Plus there’s the delay while a chunk of money is in refund limbo while I have to shell out the same amount in the meantime to reorder.
What am I missing here? Why can’t they set up a new delivery rather than canceling my order and making me restart the whole thing? Why not use a more reliable method for shipping even if it’s a day slower (or give that as an option for those who can’t risk the unreliability of a courier)?
The customer service rep said to just pick delivery again because this “certainly” wouldn’t happen again. But it’s happened before. This seems like such a silly thing for Apple to create bad customer service experiences over.