Technical Support and Training Coordinator at UNOPS, Geneva, Switzerland

Deadline: 11 May 2022

The United Nations Office for Project Services (UNOPS) is currently seeking applications from the eligible applicants for the post of Technical Support and Training Coordinator in Geneva, Switzerland. The duration of this job is 12 months.

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure, and procurement in a sustainable and efficient manner.

Key Job Responsibilities

The Technical Support and Training Coordinator will the following functions:

• Provide online consultation and support to all the GMS users in field and HQ. Monitor the support mailbox to ensure all the mails are responded and resolved with minimum time delays.
• Using the knowledge of country-based pooled fund allocation process provide support to the field users in addressing the queries from GMS system.
• Analyze the work process and coordinate with the development team in our Agile Software Development (Scrum) process.
• Evaluate and capture enhancements with new requirements from field Humanitarian funding teams to existing GMS product.
• In coordination with the technical team, provide the preparation of information technology manuals and documentation.
• Develop functional designs, analyze and translate requirements into use cases for the development team. Also, closely involve in User acceptance testing to ensure the delivered new modules are properly tested and bug-free.
• Regularly conduct trainings for business users and GMS end users on existing and newly developed modules.g

Eligibility Criteria

Applicants must have:

• First level university degree (Bachelor’s degree or equivalent) preferably in computer science, commerce, information systems, finance and/or management science is required;
• Advanced university degree (Master’s Degree or equivalent) is desirable and may substitute for some of the required years of experience.
• 2 year’s of increasingly diverse or complex experience in System technical support and project management is required.
• Fluency in English (read, write and speak) is required
• Fluency in French (read, write and speak) is required
• Knowledge in Arabic is desirable

How to Apply

Applicants must submit their applications through online process.

For more information, visit UNOPS.