United Nations Office to the African Union Information Systems Assistant – Temporary Jobs in Ethiopia
Org. Setting and Reporting
This position is with the United Nations Office to the African Union and is located in Addis Ababa, Ethiopia. The incumbent will report to the Head of the Communications and Information Technology.
Responsibilities
Within delegated authority, the information Systems Assistant may be responsible for the following duties:
Server/Data Centre Administration:
Provides a full range of technical assistance in the area of server operations and administration, installs, configures, tests, and deploys server systems hardware and software, include Local Area Network infrastructure, Operating Systems (Windows, Linux), Citrix, Database systems, Web Development software, Firewall systems, Network Services Server systems (DNS, DHCP, NFS, CIFS/SMB, mail relay, and various security software).
Provides the administration, operation, technical support, and monitoring of server systems; undertakes complex trouble shooting of server systems.
Works with other Units within the Service to maintain optimal 24/7 operations for the server systems operations.
Provides input to identify the need for new systems or re-engineering of the existing systems. Responds to requests from users and assists in deploying/configuring systems to conform to infrastructure standards; implements Disaster Recovery/Business Continuity (DR/BC) and backup services following standard procedures.
Participates in the security incident response activities; Assists in the implementation, operation, and maintenance of security controls; performs regular vulnerability assessments of production systems to identify weaknesses as well as to determine the need for updating systems with fixes and patches.
Assists with the drafting of documentation and reports. Performs other related duties as required.
Network Administration:
Assists with the implementation of Physical Security related network projects in accordance with Mission requirements and applicable UN policies and standards.
Assists with the review of Physical Security network configuration to ensure maximum efficiency and optimal usage of resources.
Supports the management of network backup and security enforcement policies.
Assists other personnel and/or contractors assigned to the Network Administration Unit.
Works as part of the team to ensure the integrity of the various internetwork connections within the missions Intranets and Extranets.
Assists with the implementation of new and emerging technologies for voice, video, and data integration.
Operates and maintains the various implemented Data Security projects with emphasis in network security, monitoring, resourcing, and other UN standard technologies.
Ensures the proper administration of access control lists including rights and privileges; participates in the security incident response activities.
Participates in planning, implementing, operating, and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors.
Participates in all network implementations.
Assists with the drafting of documentation and reports.
Performs other related duties as required.
IT Service Support:
Works as part of a team.
Assists with the receipt and logging of service requests in the automated request management system.
Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN/WAN connection, returns to stock, site surveys, etc.
Assists with the provision of basic training to end-users on the use of standard systems and applications.
Provides input into the eventual drafts for end-users and/or technical documentation.
Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problems or to complete task, problems encountered, status, escalation status, and other related metrics.
Escalates problems/tasks to the appropriate parties in accordance with established procedures; monitors problems to resolution; detects problem patterns and consults with supervisor to recommend solutions.
Assists with quality assurance procedures to ensure client satisfaction.
Keeps abreast of developments in information systems and technology to make recommendations to supervisors.
Serves as a team member for various special projects within FTS and support applications related issues such as 0365 (Word, Excel, PowerPoint, SharePoint online, Teams, OneDrive), UMOJA, FSS, INSIRA and others. Performs other related duties as required.
ICT Security/ DRBC:
Works as part of the team responsible for Disaster Recovery and Business Continuity plan implemented by the mission.
Assists with the implementation and testing of DRBC plans and works within various teams related to DRBC management.
Installs, operates, and maintains multi-user information security systems including firewalls, malware detection/prevention systems, intrusion detection/prevention, network access controls, proxy servers, VPN, encryption, URL, and content filtering systems in accordance with organizational technology security standards.
Provides input for other FTS Units to determine security requirements and integration of these requirements in system design and operations.
Maintains security procedures, including user identification and access control processes to specific CITS resources and data.
Acts upon all security incidents and violations, including reporting them immediately to the FTS Security Coordinator; participates in incidents management activities.
Performs regular security vulnerability assessments of production FTS resources to identify potential weaknesses for referral to supervisors; performs risk analysis and provide data for further analysis by supervisors.
Maintains the scheduled updates for FTS systems with fixes and patches.
Performs other related duties as required.
Other duties and responsibilities common to the specialties above include but are not limited to Providing general assistance across the various fields of ICT support services in the mission.
Being part of cross-functional teams within FTS to assist with ICT related projects. Performs other related duties as required.
Competencies
Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter.
Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Communications: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style, and format to match audience; demonstrates openness in sharing information and keeping people informed.
Education
High school diploma or equivalent is required.
Work Experience
At least six years of progressively responsible experience in Information Systems and Technology, or a related area is required.
Languages
English is the working languages of the United Nations Secretariat.
How to Apply
For more information and job application details, see; United Nations Office to the African Union Information Systems Assistant – Temporary Jobs in Ethiopia
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