Tujijenge Financial Services Loan Officer Jobs in Uganda
Job Summary:
Tujijenge Financial Service Loan Officer’s role is to identify, form groups and train members in order to build up strong groups. A Loan Officer will work on set targets from the Supervisor, and has the responsibility to monitor the development of the groups including loan repayment activities
It is the responsibility of the Loan Officer to ensure that the groups are making 100% repayment on their scheduled date. Loan Officer will take full responsibility to assist groups/ individuals in their management, planning and implementation of group functions including accurate and timely record keeping. To upgrade groups constantly, the group Executive Committee and the group members will receive training from the Loan Officer.
Key Result Areas
Client Prospecting and Selection
Identify communities and potential members to be targeted by the program
Provide Individuals/ group Executive Committee and members basic training on the Tujijenge methodology, record keeping, group organization and business planning.
Continuously train the Executive Committee on their roles in managing groups.
Support training of new clients when the need arises.
Give recommendations on necessary training requirements and offer training when the need arises.
Loan Appraisal, documentation and Disbursement
Analyse client financial status, credit and carry out property evaluation to determine their feasibility to grant them loans.
Submit the files and participate in the branch credit committees to review member’s businesses and advice on loan amounts before approval of loans
Provide assistance in evaluating credit risk of potential members before loan approval.
Ensure submission of accurate and precise loan requests for disbursements.
Ensure updateness of group & individual records documents and maintain proper record keeping
Loan monitoring and repayment enforcement
Monitor Tujijenge’s groups and individual clients and ensure full loan repayments are made on time.
Facilitate weekly/bi-weekly / monthly group meetings by attending and ensuring members attendance and savings is 100%
Fill out weekly/biweekly/monthly group’s reports in an accurate and timely manner.
Cooperate with other departments by fulfilling required reports and status of groups and individuals under the Loan Officers supervision.
Assist in transferring and transactions of groups funds if the need arises.
Portfolio Management and measuring
Responsible in submitting accurate and practical loan requests of all groups under the Loan Officer’s management.
Ensure groups under your cluster are managed effectively with a quality PAR of 8% 1 day this should be consistently on weekly basis.
Monitor your monthly projections based on the targets to realise growth in your cluster and you should promote all Tujijenge Products.
Provide feedback and report immediately all groups’ problems to the Supervisor.
Delinquency Management
Develop and maintain a clean loan portfolio with a PAR of 1 day not more than 8%.
Provide leadership in recoveries with in your clusters by being accountable for client loan application process, analysis, and subsequent decisions thereof. This includes monitoring of loan performance, KYC procedure of a client, loan collateral, and recovery procedures that may arise due to poor loan management
Advice and assist group members in loan recovery activities.
Customer Relationship Management
Communicate all new developments and clarify any issues that are not clear to all clients every time you visit.
Attend to their weekly/ bi-weekly meetings and offer guidance in case of deviation.
Ensure client phone calls are responded too and feedback given.
Observe the ten commandments / rules of customer care.
Performance Management
Loan Officer shall at all times ensure his/her performance meets with the pre-determined set targets agreed upon in the appraisal tool.
Must create a balance in scores by attaining above 50% in each section of the agreed targets in the appraisal tool.
Compliance to Tujijenge’s Lending policies and procedures
Ensure all lending activities right from client identification to daily monitoring of client loan performance are in line with agreed terms and conditions of the loan and as per the set credit policy and procedures for Tujijenge Financial Services to guarantee quality loan portfolio for the institution.
Ensure clients payment are paid to Tujijenge through its platforms i.e. through its bank accounts, agency baking and collection lines. Cash handling is strictly prohibited
In case of recoveries, this should be done with the consent of supervisor and a must for a field receipt to be issued to the client from which recovery has been done. Copy of the receipt book then be presented to supervisor for audit purposes
Marketing of Tujijenge products
Ensure your knowledgeable with the products you intend to market
Market Tujijenge products to its existing and potential clients in order to derive sales.
Sale inventory of Solars, cook stoves, water purifiers, phones and any other at Tujijenge’s recommended prices, inflating costs isn’t accepted.
Ensure timely delivery of client orders
Offer aftersales to existing clients to be able to attract more through their referral
Follow up with schedules appointment by potential clients to avoid disappointments and frustrations.
Reporting
Ensure timely submission of daily monitoring reports
Prepare and submit to your supervisor daily activity reports indicating performance progress for clients, ie compliant & non-compliant loans repayment, any feedback given by clients, challenges encountered and pave wayfoward to address them.
Qualifications and Experience
Minimum of a Diploma in any field of Business related preferably Accounting, Marketing, Education or any other relevant courses.
Two principle passes at A level and credits in Math and English at O level
Minimum of 2 years work experience in related field is an added advantage
Core Competences
Must be willing to learn.
Outstanding communication skills,
Must be multilingual.
Ability to work closely with the community in challenging environments.
High proficiency in computer applications especially Word and Excel
Desirable behaviour
Must be of high integrity
Must be self-driven
High level of confidentiality
Resilient
Reliable
Persistent
Hard-working
Energetic motivates,
Supportive
Honest and trustworthy
Dedicated to her/his work
How to Apply
All applicants who wish to take up this role in the aforementioned capacity should submit their documents as a single combined PDF file including Cover letter, Curriculum vitae, academic credentials with details and contacts of three (3) referees to:
The HR, Tujijenge Financial Services. P.O. Box 1550 Jinja OR email to [email protected]. Physical delivery of hard copies to be made to our offices in Mbale on Aryada Street (Glory to God Building) behind Nkokonjeru Primary School.
Busia above Equity Bank, Soroti on Haridas Road after URA offices, Bukedea on Soroti Highway after the Mosque and Namayingo after Namayingo primary school playground.
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