BRAC Digital Transformation Associate, BIHBV Jobs in Kenya
BRAC International is a leading non-profit organisation with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972, by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world, and is present in 15 countries across Asia and Africa today.
BRAC designs proven, scalable solutions that equip people with the support and confidence they need to achieve their potential. BRAC’s institutional expertise in various programmes, including health, agriculture, microfinance, education, and youth empowerment.
BRAC International Holdings B.V. (BIHBV) was set up in 2010 as a private limited liability company under the laws of the Netherlands and is a wholly-owned subsidiary of Stichting BRAC International (SBI).
BIHBV is a socially responsible for-profit organisation, engaging people in sustainable economic and income-generating activities. The core focus of BIHBV is to provide microfinance services to people, particularly women, living in poverty in rural and hard-to-reach areas to build their financial resilience and improve the quality of life for them and their families.
BRAC has been one of the pioneers of microfinance since it first started in 1974. BRAC first expanded its microfinance operations internationally in 2002 and now operates in six countries outside of Bangladesh – Myanmar, Tanzania, Uganda, Rwanda, Sierra Leone and Liberia. Together, these six entities serve more than 750,000 clients, 96% of whom are women.
Key Responsibilities:
Digital Strategy and Innovation:
Working with the digital transformation team, the associate will:
Support the implementation of BI MF Digital strategy to digitize field operations and deploy digital channels in BI MF’s portfolio countries
Work with BI MF entities in Africa and Asia to conduct market assessments to inform the development/refinement of country-specific digital strategies
Work with BI MF portfolio countries to implement their digital strategies and action plans to achieve overall business objectives of increasing outreach, delivering a superior customer experience, and increasing organizational efficiency
Support the design and pilot of customer-centric digital financial solutions that meet the needs of BRAC’s customers
Digital Processes, Channels and Products Implementation:
Work with the Digital Transformation Managers (DTMs) in respective countries to design, test, refine and implement digital transformation projects. The digital transformation associate will support the in-country DTMs to develop business case, value proposition, cost-benefit analysis, business requirements analysis, project implementation plans, and implement change management activities to maximize the impact of digital projects on business and BRAC’s customers
Support in-country DTMs to manage and track the implementation of digital projects to ensure project objectives are achieved in an effective, efficient and timely manner.
Work with DTMs in respective countries to design and implement pilot monitoring surveys and use survey findings to refine and improve BRAC’s processes and products and enhance the customer experience in using DFS.
Cooperate with portfolio country head office teams including IT and operations teams to implement their digital strategy and work with the teams to adapt their processes, products, policies and standards accordingly.
Continuous training and handholding of country teams on project management, business case and value proposition development for digital channels, piloting, monitoring and incorporating client feedback to improve customer experience on digital channels and products.
Work with BI MF and country teams to design and implement client and staff digital training programs including designing digital training content, training plans and training delivery
Work with the BI and country digital transformation managers to disseminate and share knowledge and lessons learned among the different BI MF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BI MF
Work with marketing and communication teams to design effective marketing campaigns and communication to enhance the adoption and active usage of DFS
Market and Ecosystem Intelligence
Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of our field operations, and product and service delivery
Work with other enabling stakeholders, such as regulators, universities, governments, think tanks, BRAC’s fundraising teams, and others to innovate and maximize DFS for impact.
Safeguarding Responsibilities:
Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Educational Requirements:
Master’s or Bachelor Business Administration or Finance or Economics or Development Studies or IT or Engineering
Project Management Certification is an added advantage
Required Competencies:
In-depth understanding of the key drivers in a digital product/emerging technology business.
Insight into the way that digital transformation is affecting industry and knowledge of best practices.
Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for a digital tool.
Excellent attention to detail and experience in managing multiple projects
Drive, flexibility, resilience and the ability to work under pressure
Ability to effectively work remotely, across time zones and team locations, as well as in person with multiple teams of stakeholders
Strong written and verbal communication skills, and the ability to translate complex technological implementation language to non-technical people.
Fluency in English required (spoken, reading and written)
Familiarity and experience in microfinance is preferred
Experience Requirements:
Three (3) years of related experience working in digital financial inclusion or digital product development or digital finance or technology for development or payments platforms.
Experience working with financial institutions (MFIs, Banks, SACCOs) or MNOs or FinTech.
Experience in managing international development programs, including work and/or living experience in emerging markets is an added advantage.
Substantial exposure in conducting customer-centric research for DFS and using customer insights to design DFS for impact
Substantial exposure in implementing digital field applications, mobile payments and/or other DFS projects
Exposure to a wide range of decision-making processes and as a result has become comfortable assessing business processes and requirements to inform the design and implementation of DFS projects
How to Apply
If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:
External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience, current and expected salary at [email protected]
Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to [email protected]
Please mention the name of the position and AD# BI 45/23 in the subject bar.
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
