Sep 8, Standard Bank Specialist, Client Management Jobs in South Africa

Job Description

Responsible for selling of all products in an asset class and cross-sell on related products. Leverage data and research to identify and optimise cross-sell opportunities across Corporate and Investment Banking (CIB) South Africa (SA). Able to solution for a client where their needs are fairly common, and the market is stable, usually in a single market to increase delivery of business value from data findings.

Outputs and Key Responsibilities

Strategy:

To look to the internal and external realties and potentials to better plan for the Portfolio by collaborating with other segments and partners to deliver against business objectives.

Identifies trends and disruptors to improve performance of the overall business with a 1-year horizon.

Client:

To sell products and package solutions to targeted client segments and sectors, to acquire new Global Markets (GM) clients and originate new business with existing clients to grow share of wallet. To provide client thought leadership to drive overall GM client relationship management outcomes, market share and competitiveness.

Engages and resolves different needs across multiple clients and integrates all client experience touch points in environments where hand-off requirements are more variable.

Identifies trends and patterns that impact client business requirements. Positioned as a credible advisor.

Enhance the client experience by leveraging data and research to meet customer financial and non-financial needs, improve the client value proposition.

Product:

To sell commoditised products to clients by leveraging price competitiveness. Largely relies on digital channels.

Sells all products in an asset class and also bundles cross-sell opportunities with secondary products. Looks at product performance across multiple clients.

Identify new business opportunities with data monetization potential to improve the customer value proposition and increase delivery of business value.

Solutioning:

To leverage client/market insights and trends to provide input into optimal solutioning design outcomes. Solutions (originates) new business opportunities where the client need is aligned to their current business model.

Co-ordinates solutioning tactics in an environment that is relatively stable (liquidity and regulations). Risk and Conduct: To manage adherence to the Client Standard Bank Group risk and regulatory framework, to ensure the transparency of dealings, respect client rights, ensure fair pricing, good execution and after sales client experience.

Ensures compliance within relevant risk and regulatory frameworks. Tactics concerned with new solutions and not existing products only. May be across multiple jurisdictions.

Data:

To ensure the integrity and compliant management of GM client data to be able to provide insights and reliable reporting of key client metrics.

Applies client and market data, analytics and reporting to better inform client origination and retention.

Leverage insights derived from data and research to identify value creation opportunities to improve the client value proposition and increase business value.

Collaborate with internal and external stakeholders in the use of data analytics, science, tools and applications for the delivery and successful execution of business value to serve GM SA clients.

Technology:

To be aware of technology evolutions, client digital appetites and requirements and partnering to be able to scale products and solutions to meet client needs.

Drives technology enablement value proposition to create client centric technology evolutions so that the Portfolio can stay ahead of

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

Macro Generic

Global Markets Client Management

1-2 years Demonstrate evidence of knowing how to influence the value chain and key handover points to better enable client experience/product performance

1-2 years Demonstrate evidence of a deeper understanding of broad range of productsDemonstrate evidence of knowing how to Integrate across asset classes

1-2 years Demonstrate evidence of knowing how to leverage client relationships more broadly Demonstrate evidence of existing client networks

How to Apply

For more information and job application details, see; Standard Bank Specialist, Client Management Jobs in South Africa

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