Sep 8, Kenya Airways Station Officer Johannesburg Jobs in South Africa

Brief Description

By delegation of authority and as the responsible officer at the station, oversee the day-to-day operations in consultation with the Station Manager whilst ensuring implementation of the station management system. Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities.

Detailed Description

Monitor that standards of punctuality and customer service are delivered by third parties as per contract and Service Level agreement and in accordance with the company policies and procedures and relevant regulatory authorities.

Oversee efficient passenger handling at check in, boarding and arrivals for positive pleasant customer experience and ensure achievement of passenger satisfaction and comfort.

In the absence of the Station Manager, liaise with relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures and represent Kenya Airways at AOC meetings to address airport facilitation issues.

Direct, monitor and control the departure process for on time departure of flights within the established safety and security procedures.

To foster and maintain good working relationship with other airlines and airport stakeholders to facilitate smooth Kenya Airways (KQ) operations.

Plan, brief, supervise and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance.

Consult, communicate and disseminate information as appropriate to passengers, staff and third-party service providers to eliminate lapses in service delivery/recovery.

Prepare and file all flight handling reports and other reports for effective management of information.

Deputize the station manager when he/she is out of Station/away from duty.

Promote company image to enhance public relations and customer loyalty.

Ensure implementation of KQWAY best practice at the station

Job Requirements

University graduate or relevant Higher Diploma

Experience in all round airport handling with at least 3yrs in supervisory role.

KQ – Dangerous Goods Regulations Category 10 (CAT 10)

Station/Ground Handling Management (IATA) or equivalent

Passenger Handling Training

Financial Management/Cost Control Awareness

ALTEA DCS – CM and FM

Supervisory Skills

Additional Details

Computer literate.

Excellent negotiation skills.

Ability to lead, guide & motivate a team.

Strong analytical skills.

Good planner.

Excellent communication and interpersonal skills.

Foreign language is an added advantage.

How to Apply

For more information and job application details, see; Kenya Airways Station Officer Johannesburg Jobs in South Africa

Find daily jobs in South Africa. Jobs – South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

Jobs in South Africa – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

Find your dream job from 1000s of vacancies in South Africa posted and updated daily – click here!