Baylor Information Technology Officer Jobs in Uganda
Job Summary
Plan, design, implement, operate and monitor IT systems in line with the IT and organizational policy to meet organizational goals
Overall Responsibilities
Server administration: Install, configure, operate and maintain servers using the following technologies:
Hyper-V virtualization
Windows Server 2012 R2 configuration
Active Directory, Group Policy, DNS, DHCP, print server, WSUS, Failover Clustering, Windows Server backup, file server etc
SAN storage management
Server hardware maintenance
Exchange 2013 email server administration (load balanced Client Access Servers and DAG mailbox servers)
Networking: Design, install, operate and monitor the computer LAN, WAN and internet both at COE and regional offices:
Network design and installation
Switching and routing configuration
Internet firewall configuration (Bandwidth management, VPN management, etc)
Leased line and internet monitoring
WLAN administration
Security administration: Ensure all IT resources are secured both physical and logically:
Firewall security management: Spam filtering, Web Application Filtering, Web and Application Firewall, State full Packet Inspection and Gateway Antivirus
Antivirus administration: central antivirus server and endpoint management
Encryption management
Biometric attendance and access control systems and CCTV management
Windows update server and client update management
Backup Administration: Manage online, offsite and offline backup backups using available systems
Coordinate with offsite backup service provider to ensure that backups are running smoothly
Run daily, weekly and monthly full or incremental internal offline backups
Plan restoration of backups and regularly test the backups
Perform backup contingency plans
Hardware and software maintenance:
Perform onsite component replacements like RAM, hard disks, etc, and liaise with vendors for repairs of equipment that cannot be repaired locally
Perform mass Operating System and software installation in liaison with user support assistant/helpdesk
Printer monitoring, troubleshooting and billing
Telephony management:
Alcatel PABX management and liaison with telephony vendor
Call Center and CRM management
Vonage box and Polycom management
Online Teleconferencing platform management (Skype, GoTo Meeting, WebEx, etc)
Sensaphone management
Fax management
Database and Web administration:
Maintain MySQL database back ends by performing regular database backups, checks and repairs
Maintain web and application servers
Provision/publish servers using high availability concepts like load balancing
WordPress intranet site management
User training and mentorship:
Regular user training at regional and district/health facility level
Prepare online tests for users to test user knowledge in the existing IT infrastructure
IT Administration:
Maintain an updated list of IT inventory, equipment the need repair and disposal
Participate in procurement by providing technical specifications and evaluation of IT solutions
Maintain a checklist for all IT systems to ensure continuous and uninterrupted support
Documentation:
Installation and configuration documentation
SOPs and policies documentation in liaison with the IT manager
Diagraming.
Required Qualification, Experience and Competencies:
A degree in Computer Science or Information technology
At least 5 years’ experience in Information Technology/Communication support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification.
Experience in Windows server configurations (ADDS, DNS, Group Policy, DHCP, print server, WSUS, Windows backup, etc), server virtualization, high availability and load balancing configuration and other windows server installations
5 Years Relevant Experience
How to Apply
For more information and job application details, see; Baylor Information Technology Officer Jobs in Uganda
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