Absa Bank Universal Banker – Jobs in Kenya
Key Activities
Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Provide holistic management of availability that includes people and processes as well as technology
Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
Provide regular reports on availability to the Head of Service Management
Organize and maintain a regular availability review process with both key business and IT representatives
Agree appropriate actions to maintain or improve availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to availability levels of applications when needed
Determine the availability requirements from the business for new or enhanced IT applications
Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
Participate in Change Control meetings to assess and authorize changes from an availability perspective
Assist in SLA negotiation efforts from an availability capability standpoint
Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
Analyze and review actual availability levels achieved against SLAs and OLAs
Maintain an awareness of technology advancements and best practices that support
Education and Experience
Undergraduate or higher in Computer Science or any other Technology related field.
ITIL Managers Certification or Equivalent
Additional professional certifications will be an added advantage
7 years IT experience minimum
Minimum of 3 years’ service management experience
Project management experience
Team Leadership experience
Knowledge and Skills
Translate Bus Requirements to Tech Solutions (Solid)
ITIL – Governance Framework (Solid)
Strategic Thinking (Solid)
Negotiation Skills (Solid)
Subject matter expertise (Solid)
Communication Skills (Written and Verbal) (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking, ability to analyse, make decision and initiate action (Solid)
How to Apply
For more information and job application details, see; Absa Bank Universal Banker – Jobs in Kenya
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