PostBank Uganda E-Wallet Operations Officers Jobs in Uganda
Job Purpose
The Job holder is responsible for the daily processing of E-Wallet backoffice activities in line with operating guidelines as a means of
contributing to quality service delivery. These activities include organization (aggregators, agents, merchants, corporate entities) onboarding and managing organization operators, settlement processing, query resolution and claw back.
Key Responsibilities/ Key Deliverables
• Receive, verify, acknowledge, and process E-wallet onboarding instructions as per the guiding processes and procedures.
• Timely and accurate modification of instructions in the system within the agreed service level agreement.
• Receive, investigate, and resolve queries that relate to E-Wallet Operations.
• Daily settlements for E- wallet transactions for merchants, billers and W2B.
• Carryout out due diligence checks on the integrity of instructions from both the Sales agents and contact center. Report any exceptions on a timely basis.
• Resolve any outstanding items on the e-wallet suspense accounts.
• Timely replenishment of float to all OVA’s utilized for the PBU-E- wallet operations.
Qualifications, Experience and Competencies Required
• A Bachelor’s Degree in Finance, Commerce, Business Administration, Economics, Statistics, or any
related field
• A minimum of 2 years experience in Banking operations or Mobile money Operations.
• Must be able to handle multiple priorities and multi-task well to ensure accurate and timely completion of all tasks and projects.
• Knowledge and understanding of the back-office operation, procedures, and processes.
• The ability to identify and engage with all the key stake holders in the organization.
• Ability to prioritize daily tasks.
• Ability to work with strict deadlines.
• Customer oriented (Internal and external).
• High level of integrity and ethical standards
How to Apply
For more information and job application details, see; PostBank Uganda E-Wallet Operations Officers Jobs in Uganda
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