Sep 20, Ital Global Hotel Manager Jobs in Kenya

About the Client:

Our client is a 24hours Hotel located off Thika Road offering a range of services and is seeking a vibrant and pro-active Hotel Manager responsible for providing overall leadership as well as managerial services so as to ensure optimal efficiency of hotel operations.

Summary of Duties and Responsibilities

Fully responsible for all aspects of running the hotel, working with department heads, suppliers and stakeholders

Will assist in staffing, hiring, scheduling of staff in all departments etc

Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licensing requirements

Conduct regular operations team meetings to discuss Hotel matters, sales targets, guest experience feedback, restaurant feedback and any staff issues

Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations

Oversee all hotel projects and Liase with contractors for their timely completion

Oversee preparation of required financial reports, budgets and revenue forecasts.

Responsible for new business initiatives.

Oversee financial planning and analysis

Monitor and motivate staff with constructive communication in a positive work environment and a shared vision of targets and career progression

Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.

Address complaints with a personal touch to restore customer satisfaction.

Meeting and greeting guests with a warm welcome

Manage the hotel’s online presence and generate an online buzz through special offers and promotions.

Invest effort in employee engagement and retention.

Prepare various Hotel Management Reports for the Director.

Any other duties that may be assigned from time to time.

Key Qualifications

Degree or Diploma in Business Management or any other related field.

Minimum 3 years of relevant work experience.

MS Office Suite proficiency in use

Competencies and Skills

Excellent revenue management skills.

Exceptional communication and interpersonal skills

Excellent relationship management skills.

Ability to work well under pressure and under minimum supervision.

High conflict resolution skills.

High Integrity

How to Apply

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

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