NCBA Group Senior Manager Corporate Channels Support Jobs in Kenya
Job Purpose Statement
This is an ICT specialist role whose purpose is to Lead and provide effective support to Channel systems. This includes but not limited Mobile Banking, Internet Banking, Mobile Money Payment
systems, Bill Payment Systems, H2H etc.
Key Accountabilities (Duties and Responsibilities)
Provide Second and third Level technical & application
Support for Mobile, MPESA and Internet Banking products Application family of systems and supporting environments
Facilitate Digital Channels application performance tuning, Development application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service
Resolve any incidents causing interruption of service in the quickest and most effective way possible according
Incident / Problem 40% to defined SLA’s
Management Ensure availability of 24 hour on-call support on the Digital Channels system and provide remedial actions so as to observe service level agreements with business
Execute System integration testing and subsequent Change implementation of system upgrades, hotfixes, patch 10% releases and CR deployments Management
Participate in running Digital Channels projects as the Technical Resource
IT Governance
Key systems configurations to ensure generation and 10% maintenance of audit trails for any changes occurring in and Security sensitive databases are captured and secured Business Continuity Flag areas having inadequate DR, work with IT Infrastructure 10% and Manager Core Systems towards mitigating actions Management where applicable to enable business operations if BAU Test and Document Disaster Recovery Procedures
Ideal Job Specifications
Degree in Computer Science or relevant IT degree from a University with a reputable curriculum.
Training and applied knowledge in Digital Channels Support, UNIX and Oracle
Three year’s practical proven experience in i 3 tiered application architecture, including web technology support e.g. Jboss, WebLogic
and IIS.
Proven experience in supporting banking channels (mobile, internet, ATMs etc.)
Proven experience in systems analysis, design, implementation and support.
Proven experience in SQL Scripting
Proven knowledge of banking operations, operations in business units and business impact analysis.
Proven knowledge of banking operations, operations in business units and business impact
analysis
A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems.
How to Apply
For more information and job application details, see; NCBA Group Senior Manager Corporate Channels Support Jobs in Kenya
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