NCBA Group Head – Gold Banking Jobs in Kenya
Job Purpose Statement
To manage the Gold Segment portfolio and Deliver exceptional Financial performance through balance sheet growth and Overall segment’s profitability.
This entails growth of the loan book, liabilities, customer numbers and income from the identified target market. Responsible for the Gold Segment’s customer experiences through effective management of account relationship Management team, customer retention as well as operational efficiency within the segment. This is in addition to competitively positioning the bank in this target markets by developing and driving a robust Customer value proposition for the Segment.
Key Accountabilities (Duties and Responsibilities)
Financial
Formulate and implement sales plans/strategy that will result in increased revenue, profit, share of wallet and contain PAR with an aim of increasing new business and share of wallet from existing clients.
Focus on revenue growth to be derived from across all solutions / products and services offered by the Bank.
Continuously identify and develop new and
profitable business opportunities.
Collaborating and coordinating the development
and implementation of sales initiatives with the
Branch Managers, Asset Finance, Treasury, Corporate & the Sales Team to maximize on cross- selling opportunities.
Conduct product review and product development
through constant feedback from the market.
Develop a clear aggressive sales pipeline to both existing and potential customers ensuring to file all call memo’s to the Head of Gold Banking.
Review & closely monitor sales pipelines for Gold Relationship Managers to ensure achievement of overall financial targets
Proactively mine new opportunities within existing customers to grow share of wallet as well as diversify income generation from multiple solutions/products.
Achieve status of trusted advisor. Engage in industry forums firmly positioning the bank in its target markets and optimizing opportunities for customer acquisition.
Develop a consolidated budget – Revenue and
Opex – for the segment for review and approval.
Manage the functions’ activities within approved limits.
Internal business processes
Oversee all administrative activities of direct reports to ensure all requisite tools are provided.
Manage all costs related to business development and eliminate waste.
Generating appropriate strategic business
development alternatives under the business continuity plan (BCP).
Ensuring all KYC & AML processes are followed with regards to new business and proper documentation is in place
100% adherence to policies, procedures and
statutory guidelines. Minimise exposure to bank wide risks, enforce zero tolerance to non-compliance with KYC and AML regulations.
Confirm closure of gaps/lapses identified, and
implementation of corrective and preventative
actions for the segment identified by audit, risk and compliance reviews; investigations or other
assessment mechanisms are undertaken within the
agreed time frame.
Drive the proactive management of PAR within the approved guidelines by leveraging the position of trusted advisor.
Utilise the MIS system for continuous tracking of the industry/cluster’s performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable
Develop and present comprehensive, accurate and informative reports that facilitate informed and sound decision-making as requested.
Accurate and timely submission of statutory reports as per timelines given.
Participate in committees as delegated. Take a
proactive role in contributing to and influencing
policies and the strategic direction of the Bank.
Customer
Ensure Gold Segment customers are satisfied across all bank’s touch points by driving the CX Agenda through the Banks and Retail CX Team, branches, contact center, support units and ultimately delivery of exceptional service through the God Relationship Management team.
Champion Voice of customer surveys for the
segment, identify service gaps/trends and have
them resolved.
Utilize the customer relationship management
system aimed at customer retention and maximizing
on every relationship.
Review processes that have Service bottlenecks
and engage stakeholders to address the gaps for a
smoother experience for the Segment’s customers.
Have overall responsibility for the Segment’s Net Promoter Score index.
Learning and growth
Ensure you achieve at least 40 hours of learning/ training through e- learning, internal & external training activities.
Ensure there is a robust departmental internal customer satisfaction rating by ensuring the team
lives Catapult Bank values.
Build, develop and motivate high performance team committed to achieving success through
each other
Support the Head of Personal Banking and the Bank at large in the management of the resource planning and utilization.
Agree challenging performance objectives and measures for direct reports and provide regular feedback and honest assessment on achievement.
Through self-conduct on a daily basis, be a role model for the team, doing things wholeheartedly, communicating with passion, teamwork and embrace change as a way of working.
Uphold integrity at all times.
Train, guide and provide leadership, direction and pace to all staff.
Manage the team through implementation of suitable job structures, competencies, performance
standards, talent pipelines and working environment.
Maintain the appropriate number and calibre human resources in order to deliver exceptional service and achieve targets.
Set performance expectations and conduct performance management evaluations proactively to ensure superior levels of performance are maintained.
Recognise strong performance and proactively institute corrective action where performance is below par.
Proactively manage poor performance in strict
adherence to the Bank’s performance management guidelines.
Implement development programs to optimize
competence, productivity and achievement of objectives.
Adhere to HR policies in the management of employees.
Ideal Job Specifications
Academic:
Bachelor’s degree from a recognised/accredited university
Master’s Degree will be an added advantage
Professional:
Accredited Leadership training
Certificate of Proficiency in Insurance (COP).
Desired work experience:
8 years’ working experience in a banking environment preferably in a business development field 5 of which should be in a team management role.
In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
How to Apply
For more information and job application details, see; NCBA Group Head – Gold Banking Jobs in Kenya
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