Internews IT / Technical Support Officer Jobs in South Sudan
Essential Duties and Responsibilities
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.
Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
Provides coaching and training to ICT staff and users.
Liaises with TSS department on procedures and instructions to promote a better understanding of the use of ICT equipment.
Verifies application results by conducting system audits of technologies implemented.
Preserves assets by implementing disaster recovery, back-up procedures and information security and control structures.
Acts as first point of IT Support contact for all Internews staff across South Sudan.
Ensures network access, backup system and security are maintained at a high standard to ensure the integrity of the Internews network is not compromised.
Troubleshoots system and network problems.
Manages operations between Internet service provider (ISP) and the organization.
Diagnoses and resolves hardware or software faults.
Ensures timely repair of hardware faults and software configuration problems.
Monitors performance of Internews South Sudan’s IT systems and networks, including VSAT services, to ensure issues are appropriately prevented, escalated, and resolved.
Regularly reviews and evaluates office and users’ equipment and recommends replacement,
enhancement and repair as needed, following Internews procedures and standards in
collaboration with the Internews Technology Solutions & Services team.
Promotes a culture of service excellence and continued improvement within the TSS department.
Maintains and develops excellent working relationships with all staff.
Implements help desk tools/solutions in line with user requirements and develops necessary
measures to prevent frequent outages.
Undertakes other tasks or assignments within their areas of competence as directed by
supervisor.
Works in close collaboration with the Global TSS team to roll out, maintain and enforce
company-wide IT procedures, policies, and services.
Deploy PCs and associated peripherals including new installations and redeploy existing equipment as necessary.
Perform preventive maintenance duties on ICT equipment.
Install and configure operating systems to an agreed standard.
Install and configure authorized software to an agreed standard.
Maintain the existing ICT equipment, by performing upgrades, new installations and carrying out routine procedures.
Compile and maintain an accurate inventory of hardware and software
ESSENTIAL SKILLS AND EXPERIENCE:
Higher diploma in Information Technology preferred.
Bachelor’s degree in information technology/ computer science or relevant qualification from a recognized institution will be an added advantage.
Minimum 3 years of experience in a similar position.
Demonstrate exposure on basic professional knowledge of networking, internet technologies, office applications, and common hardware and peripherals.
Display confidence when dealing with staff, with well-developed written and verbal
communication skills.
Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
Capable of working well under pressure
Good Interpersonal and communication skills
Ability to manage and prioritize own workload and work independently.
Integrity and commitment to producing results
Self-driven and results oriented
Ability to maintain detailed and accurate records.
Offer assistance to other employees in use of various technologies.
Ability to work effectively under pressure
Ability to work both independently and in a team
Willingness to travel to and work in field locations
South Sudanese nationality required
How to Apply
Email your application to [email protected] .
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