Ports Sacco Call Centre Executive Jobs in Kenya
Role Purpose
The Call Centre Executive will be the liaison between the Sacco and its customers. The individual will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key Responsibilities
Responding efficiently and accurately to callers and explaining possible solutions.
Evaluate problems and complaints of the callers and provide proper timely advice.
Respond to the needs of customers and provide personalized service.
Provide information on the company’s products or services.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in the call center database in a comprehensible way.
Route calls to other team members whenever needed.
Escalate issues after you have exhausted all avenues at your disposal.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Essential Skills and Key Attributes
Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
Excellent communication and interpersonal skills.
Customer satisfaction orientation and sales competencies.
Hands-on experience with lending procedures and products.
Able to read, analyze and interpret financial statements.
Qualifications and Experience
Diploma in a relevant business-related field.
Minimum 2 years working experience in a Call Centre in the Sacco/Financial Industry.
Minimum of KCSE Grade C.
Must be aged between 21-35 years.
How to Apply
For more information and job application details, see; Ports Sacco Call Centre Executive Jobs in Kenya
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