Boardroom Appointments Technical System Analyst Randburg, GP, Jobs in South Africa
Hands-on experience with some of the following disciplines:
Oracle, DQL Server, MySQL
Web Methods
Web Services
Automation/ Scheduling tools/ frameworks
SOA
F5
SQL Server Integration Services
SQL Server Reporting Services
ESB
Microsoft Frameworks (CSF, CCF, etc)
Working knowledge of AP-based services (e.g. REST, SOAP)
Scripting with any language
Amazon Web Service (AWS)
Experience working in a high availability environment with multiple operational instances
Facilitation
Investigative/ Fact Finding
Structured analysis
Command of the English Language
Excellent Communication Skills
Responsibilities:
Understand the nature and business impact of requests, perform the required analysis.
Provide 2nd Line support for technical and functional solutions.
To provide high quality and technical application and systems support to customers and internal business functions
Provide a second line support service to NOC
Resolve calls logged within the agreed MTTR (Mean time to resolve) is within the agreed SLAs
Ensure Incident/ Request updates are at an acceptable quality
Document and provide analysis of defects to solution teams
Create diagnostic scripts and other aids per system e.g. simple diagnostic question sheets, historical records, known error lists, predefined extract scripts
Proactively monitoring and fixing of systems, data related errors
Collaborate with the Solution Delivery team, Architectural team in planning, design, architecture and configuration of the technical platforms for the Application and Support portfolio
Participation within deployment handover sessions
Be available to the business and support leads for operational support
Ensure the consistency and stability of the environment and produce SOP for the day-to-day operation
Minimizing the adverse impact of Incidents and problems on the business and preventing reoccurrence of Incidents
Develop and improve reports to meet SLAs and communicate performance to stakeholders
Provide weekly and monthly reporting on team activity
Consult with business to identity business problems and opportunities to enhance existing processes
Provide advice in the support and maintenance of the systems
Stay current on industry practices and trends and contribute to continuous improvement using technology and improvement of processes
Create monthly reports to track progress of solutions against identified benefits
How to Apply
For more information and job application details, see; Boardroom Appointments Technical System Analyst Randburg, GP, Jobs in South Africa
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