Boardroom Appointments Soft Collections Officer Sandton, GP, Jobs in South Africa
About the role
We are looking for a strong communicator who can build strong rapport with clients, monitor, and identify any red flag clients, as well as deal with sensitive payment matters.
Requirements:
Technical skills
Basic bookkeeping principles and understanding, including payment terms etc.
Interpersonal and other skills
Great, clear, verbal communication is essential.
Negotiation Skills
Problem Solving Skills
Critical Thinking Skills
Ability to establish trust with client as well as ability to probe and get clarification/clear explanation/honest feedback as to why the clients business behaviour/turnover /payment history has changed in any way.
Qualifications and Experience
Matric
Business relevant diploma/degree would be advantageous.
3-4 years of experience in customer services
3-4 years of experience in collections
Key Responsibilities
Once funding is complete, clients activity /performance etc needs to be monitored and watched for any changes/red flags in behaviours/activity and turnover.
If there are any concerns/changes, obtain information and clarifications to why there is delay in payments or any other red flags with regards to company turnover etc
Reporting concerns/findings back to the team
Monitor accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect.
Use investigative skills and tools to locate and contact uncontactable customers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning repayments.
Submit regular reports on the status of unpaid accounts and any repayment progress.
How to Apply
For more information and job application details, see; Boardroom Appointments Soft Collections Officer Sandton, GP, Jobs in South Africa
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