Oct 20, SPARK Schools Sales Team Lead (Temporary) Jobs in South Africa

Purpose:

As a Sales Team Leader, you will be responsible for leading and motivating a team of sales representatives to achieve sales targets and deliver exceptional customer service. You will play a key role in coaching, mentoring, and developing your team members to maximize their potential and drive revenue growth.

Responsibilities:

Team Leadership:

Lead, motivate, and inspire the sales team to meet and exceed sales targets.

Set clear performance expectations and provide regular feedback to team members.

Conduct regular team meetings to discuss strategies, goals, and performance metrics.

Monitor team performance against sales targets and KPIs.

Analyze sales data and provide insights to improve sales processes and strategies.

Implement corrective actions when necessary to ensure goals are met.

Sales Strategy and Planning:

Oversee and answer inbound calls from customers, parents regarding all new enrolment queries.

Actively grow existing enrolment numbers, manage and report on new enrolments, transfers and attrition

Collaborate with the Sales Manager to develop and execute sales strategies.

Resolve customer complaints and issues in a timely and satisfactory manner.

Update respective account information on CRM and other relevant platforms utilised in fulfilling the required tasks

Provide quality customer service on every request for information and clearly communicate with customers, parents, academic and school operations staff

Be a strong brand ambassador who can deliver exceptional service to customers, parents,

academic and school operations staff

Deliver memorable positive experiences for every prospective parent and stakeholders

Act as a subject matter expert on all enrolment and admissions related processes and

procedures

Work directly with the Sales Team to ensure opportunities are converted and scholars are placed in their respective grades and schools timeously

Pro-actively defuse problems or issues and provide feedback to the respective teams impacted or affected

You will be tasked with enhancing customer satisfaction levels, loyalty, advocacy and

positive word of mouth

Conduct self in a professional manner at all SPARK events and with all stakeholders.

Promote the vision and mission of SPARK Schools Support to SPARK Schools Support staff and SPARK Schools staff, scholars, families, and the greater community.

Actively participate in School Open Days

Requirements

The ideal candidate will possess the following qualifications and criteria:

Matric/Grd 12 Certificate

2-3 years of call center experience in a sales environment as a leader

Excellent verbal, written and interpersonal communication skills;

Outstanding customer service skills and dedication to providing exceptional customer care;

Must be self-motivator and self-starter;

Focus on quality and customer service;

Must adapt well to change and successfully set and adjust priorities as needed;

Must be proficient with computer skills;

Bi-lingual a plus

Experience:

Proven experience in sales, with a track record of meeting or exceeding targets.

Previous experience in a leadership or supervisory role.

Strong communication, interpersonal, and leadership skills.

Proficient in using CRM software and sales analytics tools.

Excellent problem-solving and decision-making abilities.

Valid driver’s license (Optional)

At least two years working closely with the HR team to maintain and enhance the companies human resources by planning, implementing and evaluating employee relations and HR policies, programs and practices

Personal Skills:

Exceptional listening and analytical skills;

Solid time management skills;

Must be able to effectively deal with people at all levels, inside and outside of the company;

Creative ability and writing proficiency

Ability to multitask and successfully operate in a fast paced, team environment;

How to Apply

For more information and job application details, see; SPARK Schools Sales Team Lead (Temporary) Jobs in South Africa

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