Oct 18, Insurance Regulatory Authority Consumer Protection Assistant Jobs in Kenya

Job Purpose

The position is responsible for safeguarding the interest of policy holders and beneficiaries, strengthening public trust and consumer confidence in the insurance sector. The position ensures that market conduct of regulated entities is in compliance with insurance legislations.

Job Specifications

The duties and responsibilities entail:

Register complaints reported by policyholders and beneficiaries

Attend to walk in customer enquiries and writing reports on the same

Attend to telephone enquiries and writing reports on the same.

Attend to email enquiries and writing reports on the same.

Handle complaints from policyholders and beneficiaries, communicate decisions and regularly review companies’ complaints and generate reports on the trends for review by management.

Generate reports on capacity building undertaken on regulated entities for review by management.

Participate in logistics in the department such as organization for meetings, workshops and smooth flow of information.

Handle the communication logistics for decisions made on complaints and disputes to insurance policyholders and beneficiaries.

Persons Specifications

Higher Diploma in Insurance, law or Public Relations, with 3 years relevant experience;

OR

A Diploma in Insurance, law or Public Relations, with four (4) years relevant experience.

Certificate in Computer Application

Meets the provisions of chapter six of the constitution.

Competencies and skills

Strong communication and presentation skills

Good analytical skills

Problem solving

Professionalism

How to Apply

For more information and job application details, see; Insurance Regulatory Authority Consumer Protection Assistant Jobs in Kenya

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