Oct 18, AJUA (Formerly mSurvey) Customer Success Engineer: Implementation & Support Jobs in Kenya

Job Description

Customer Experience is the core of what we do, and this role will demonstrate a best in class customer experience with all Ajua’s products.

We are looking for an Implementation & Support Engineer who will provide onsite and remote engineering support of Ajua’s products . The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems to enhance the customer experience with Ajua’s products. The role will require close working with all teams in all levels of technical support and engineering.

Job Responsibilities

Serve as level-two support engineer on production services implemented at customer sites as well as centrally maintained services

Implement and maintain system monitoring tools deployed at the customer’s premises and coordinate with the service desk personnel to ensure smooth service uptime

Prepare and present service reports with insights and service improvement plan implementation

Take lead on service improvement deliverables as far as the customer is involved

Responsible for requirements gathering and documentation during project discovery in the delivery process

Translate gathered requirements into technical design documents that will include Product definition document, High-level design document and Low-level design document

Prepare technical proposal documentation for projects

Assist in sales calls where there is a technical aspect of the project that needs to be explained to the customers

Deliver the various technical aspects of the Ajua Delivery Model

Maintain customer relationships by building technical relationships with the customers’ Engineering and Business Management teams

Assist in reporting requirements when they arise with the customer

Building and engineering support tools to enhance Ajua’s products and services

Qualifications

A degree in BSc. Computer Science/Software Engineering/IT related degree is preferred

You have at least 2-4 years of experience in application development

You have excellent English and French skills, both written and spoken

You have extensive experience with Postgres, MySQL, Java/Python programming languages

You have a great experience with databases – data structures, relational data models, Stored Procedures, PL/SQL

You have extensive experience in web technologies – XML, JavaScript

You have experience with Linux, Solaris or UNIX OSs

You have experience with application security technologies (e.g. SSL) to ensure secure applications

You have experience in software life-cycle development (SDLC);

You have experience in Test Driven Development

Experience with application servers and SOA is a plus

Working experience in managing AWS or related cloud infrastructure at scale eg Azure, GCP

Working experience with containerization (Docker,Docker swarm, kubernetes)

Working experience in managing Kafka

You have excellent interpersonal and communication skills

You have experience working in high-pressure environments/projects

You have good presentation skills and excellent report writing skills

You are an excellent team player

You are a highly motivated individual with a high proven work ethic

How to Apply

For more information and job application details, see; AJUA (Formerly mSurvey) Customer Success Engineer: Implementation & Support Jobs in Kenya

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