Insurance Regulatory Authority Senior Customer Care Officer Jobs in Kenya
Job purpose
The position is responsible for providing professional and efficient front office services to uphold corporate image of the Authority.
Job Specifications:
Duties and responsibilities will entail:
Managing incoming and outgoing calls and route to appropriate persons;
Directing enquiries from external stakeholders to relevant employees;
Managing guests in a professional manner;
Managing internal stakeholders;
Monitoring flow of visitors for security controls;
Maintaining the appointment diary either manually or electronically;
Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;
Scheduling appointments for internal and external stakeholders;
Maintaining call records and expenditure for monitoring purposes;
Implementing Quality Management System standards and continuously identifying and managing risks;
Persons Specifications
Bachelors’ Degree in relevant field
Relevant professional qualifications
At least four (4) years related work experience;
Meets the requirements of Chapter Six of the Constitution
Competency and Skills
Good communication skills
Good organization and inter personal skills
Ethical and integrity
Team player
How to Apply
For more information and job application details, see; Insurance Regulatory Authority Senior Customer Care Officer Jobs in Kenya
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