UN World Food Programme Business Transformation Officer Jobs in Nigeria
About WFP
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
Standard Minimum Qualifications
Education: Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.
Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
National Professional: Fluency (level C) in English language and the duty station’s language, if different.
Organizational Context
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).
Job holders operate with minimal supervision across several business areas maintaining contacts with business counterparts to bring business needs into IT. They are heavily involved in day–to-day activities and analytical work. Job holders provide advice on business needs using their technical knowledge and experience. They may provide guidance to more junior staff.
Job Purpose
Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.
Key Accountabilities (not all-inclusive)
Lead in the capturing, analyzing and documenting (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) business requirements for IT solutions and services following WFP policies, standards and strategies.
Function as the bridge between TEC product focal points and Business owners within WFP and external counterparts for IT solutions and services delivery.
Communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
Baseline and track business requirements through to implementation ensuring efficient management of change.
Project manage the deployment, implementation and scale-up of new solutions or new functionality with Technology Division (TEC) teams where applicable including testing and analyzing IT solutions and document the match against business requirements for quality and accuracy.
Establish and maintain close partnerships with business counterparts to effectively meet their needs.
Maintain up-to-date service catalogue of IT solutions offered to the business, including current, retired and those in the pipeline to ensure effective knowledge management.
Manage alignment of IT service levels with SLAs for solutions or services focused on the business needs. Conduct survey on business satisfaction with IT solutions and services.
Manage estimates, business cases, planning, risk identification, problem and issue management to ensure the effective delivery of IT solutions.
Adhere to processes, procedures and templates for the Business Relationship Management, Business Analysis, and IT Project Management functions to ensure compliance and consistency.
Ensure the provision of enhanced business intelligence (BI)/analytics to support CO decision making and risk mitigation measures, including the development and delivery of standardized dashboard and reports.
Take full ownership of staff capacity building for the operation and maintenance of WFP-provided applications, including identification of capacity gaps, planning and arranging training and onboarding for system support and maintenance staff.
Other accountabilities as required
Desired Experiences for Entry Into the Role
Has analysed major technical issues of projects and formulated recommendations.
Has participated in the analysis and re-design of business processes or applications.
Has conducted cost-benefit analyses to support project management.
How to Apply
For more information and job application details, see; UN World Food Programme Business Transformation Officer Jobs in Nigeria
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