APA Insurance Customer Experience Executive Jobs in Kenya
Key Primary Responsibilities
Handle Inbound and Outbound engagements.
Address product enquiries to conclusion in a bid to have first call solution at all times;
Communicate and coordinate with internal departments to get solutions for client queries/escalations.
End-to-end management of social media engagements.
Organize workflows that the meet customer time frame. Process orders, forms, applications and requests.
Management of all complaints within acceptable timelines
Ensure service excellence at the contact centre and customer experience touchpoints.
Academic Qualifications
Bachelor’s degree in Social Sciences or any Business related field.
Job Skills and Requirements
Interpersonal skills
Communication skills
Listening skills
Professional Qualifications
Preferred-ACII/ Diploma in Insurance, Customer experience
Experience
At least 1 year of relevant work experience in a Customer Experience role.
How to Apply
For more information and job application details, see; APA Insurance Customer Experience Executive Jobs in Kenya
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