International Organization for Migration Operations Assistant (Movements) Jobs in Ghana
Context:
Under the general supervision of the Movement Operations Manager, the direct supervision of the Operations Associate, the Operations Assistant (Movements) is responsible for undertaking movements activities, with the following duties and responsibilities:
Responsibilities
Coordinate, schedule, and book travel(ticket) for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations, and departure notifications.
Organize and complete all flight bookings in Amadeus in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management (RMM). Under the supervision of the Operations Associate, distribute travel information to internal and external stakeholders.
Compile and analyze descriptive statistics using an Integrated Global Airline Ticket Order Record (i-GATOR) to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with the host government’s procedures.
Create movement data files by ABN for all individuals in accordance with SOPs and for IOM accountability.
In accordance with local practices and RMM(Resettlement & Movement Management) guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals.
In coordination with Operations Associate, process exit permission paperwork and ICRC Travel Documents (emergency travel documents for humanitarian purposes) in accordance with established standards and local guidelines.
Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants, and migrants.
Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs, and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed.
Provide regular feedback on work being accomplished to the Operations Associate and keep supervisors immediately informed of any issues that arise.
Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR, and Amadeus), as well as the ability to remain professional, impartial, and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA).
Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert Operations Associate or management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education
University degree from an accredited educational institution; or
Completed secondary high school education required.
Experience
Five years of relevant working experience
Three years of working experience with a bachelor’s degree
Knowledge of Resettlement and Movement Management or other work related to migration and displaced populations is highly important.
Movement Operations or refugee/migrant transportation experience is a strong advantage.
Skills
Strong computer skills – Word, Excel, and Internet
Past experience with Movement Operations-related databases and airline booking systems (including iGATOR, MiMOSA, SAR, and Amadeus) is a strong advantage.
Languages
Required
Fluency in English is required (oral and written).
Desirable
Working knowledge of French and/or Spanish.
How to Apply
Interested candidates are invited to submit their applications directly to [email protected] specifying the vacancy reference number VN2023-017 and candidate’s full name in the subject line.
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