Boardroom Appointments Senior Specialist: Network Engineer Jobs in South Africa
Minimum Requirements:
Matric, Diploma or Degree
National Diploma: Information Technology (Required)
5 – 10 years of progressive, professional experience with Cisco Architecture
Cisco – High level certifications (Architect)
Architecture specialisation
CCIE or equivalent certification(s)
ITIL – advantageous
Demonstrated skills, knowledge and experience in Architecture
Detail orientation, proven organisational skills and high degree of accuracy
Working knowledge of relevant local labour legislation
Practical knowledge of remuneration
Strong oral and written communications skills
Excellent negotiation skills
Experience of partnering with line management and the Architecture team to produce long term Architecture strategies
Good knowledge of Architecture systems
An understanding of employee engagement that is beyond the theoretical and can demonstrate it with practical examples of how to improve it in the workplace
Excellent prioritisation skills
Strong influencing and conflict resolution skills
Excellent practical knowledge Human Capital Management theories and principles
Strong practical knowledge of all areas of Architecture: change management, performance management, learning and development, workforce planning, Architecture analysis, tender development and input
Ability to maintain supreme levels of ethical behaviour and confidentiality
Strong management skills
Strong analytical and problem-solving skills
Ability to work independently and within teams
Ability to initiate/manage cross functional teams and multi-disciplinary projects
Ability to identify opportunities for improvement
Ability to impart and share knowledge and skills
Ability to work in a fast-paced environment and under pressure
Responsibilities:
To provide guidance and support on network solutions, and the associated services
Ensure that you assigned team attends to all calls in timeously and effectively manner to the satisfaction of the customer
Ensure that all requests for assistance received via the company Service Desk are attended to accurately and efficiently
Where required, to provide customers with updates or feedback on calls that is logged on the call logging system
Manage escalations
Monthly Client meetings
Monthly reports to clients and management
Attend to War Rooms
Assist Network team to meet identified SLAs
Actively support team on common goals and participate in high team performance
Provide 24×7 technology platform and customer support on a rotating basis
Continuous broadening of own technical skills and problem solving
Ensure team members maintain current certifications and future required certifications
Engaging in formal and informal knowledge transfer
Time management in accordance with Customer service requests and SLA
Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
Manage all assigned staff on AOT
Perform Performance appraisals
Attend to staff performance improvement plans when required to.
To perform high level support for day to day operations to your assigned team members
Oversee / Attend to OEM interventions when required on Network equipment
Management of customer expectation and perception
To successfully complete all training and to maintain certification requirements to fulfil job specifications
Standard Operating Requirements
Complete all Incidents within SLA requirements
Coordinate service request resolution
Skills Transfers
Manage Team members
Manage OEM Certifications
Identify Training requirements with in your team and the wider network team
Arrange and have regular Workshops
Monitor and have Regular firmware upgrades completed for SLA Clients
Build and guide a high performing team by providing leadership, role clarity, training and career development
Ensure open communication channels with staff and implement change management interventions where necessary
Develop and implement a training plan in order to build and develop skills within the team
Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive a continuous improvement philosophy
Actively participate in leadership team and develop skills of own team
Promote a company centric and partnership approach to develop strong relationships with other working groups and ensure adherence to Group governance.
Closed calls (Incidents) within specified priority times (SLA) by the team target 100%
All requests and Projects completed on time by the team – Due Date
Make sure that all calls are updated timeously and with full accurate details
How to Apply
For more information and job application details, see; Boardroom Appointments Senior Specialist: Network Engineer Jobs in South Africa
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