Discovery Limited Contact Centre Consultant Talent Pool Jobs in South Africa
What is a Talent Pool?
In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
Key Purpose
To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
Servicing our members in a customer centric way to ensure that we live by our service principles
Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
Delivering results and meeting customer expectations
Presenting and communicating information
Writing and reporting
Analysing
Deciding and initiating action
Working with people
Achieving personal work goals and setbacks
Following instructions and procedures
Skills
Excellent verbal and written communication skills;
Excellent administration skills;
MS Office and PC literate
Time Management
Personal Attribute and Skills:
Customer Centric
Empathetic
Education and Experience
Education:
Matric with Mathematics or Accounting
Having a achieved a minimum of 50% in English in Matric
Basic MS Office Skills
Experience
At least 12 months working experience in a customer services environment
Advantageous
The Business Writing Skill
How to Apply
For more information and job application details, see; Discovery Limited Contact Centre Consultant Talent Pool Jobs in South Africa
Find daily jobs in South Africa. Jobs – South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.
Jobs in South Africa – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.
Find your dream job from 1000s of vacancies in South Africa posted and updated daily – click here!
