Discovery Limited Claims Manager Jobs in South Africa
About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery.
Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.
Key Purpose of the role
Oversee claims and claims finance for Group Risk.
Areas of responsibility may include but not limited to
SLA and day-to-day tasks tracked and managed.
Ensure quality assessments and audits are done. Ensure service provided and measured through effective leadership.
Manage staff through team leaders, assist with staff development, coaching and training to optimize staff performance.
Attend client and broker meetings when required.
Effective participation in system enhancements.
Manage team measures and incentive criteria.
Drive efficiency to enhance processes.
Assist with forensic investigations/training.
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
Self-starter with a high attention to detail and be able to multi-task.
Good at follow through
Exceptional ability to communicate written and orally.
Problem solving and solution focused.
Analytical – interpretation
Building relationships
Coping with pressure (deadlines)
Time-Management and Organizational Skills
Must be team orientated, willing to assist other team members in the office.
Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way.
Outstanding customer service skills
Willing to do client and broker visits where necessary.
Education and Experience
Matric – essential.
COP (Retirement Funds 1 and 2) or any post matric qualification – Preferred.
Microsoft Office skills, i.e., Outlook, Excel and Word are mandatory.
Employee Benefits Industry-related knowledge essential.
3+years’ experience in a Team Leader role.
How to Apply
For more information and job application details, see; Discovery Limited Claims Manager Jobs in South Africa
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