Deloitte Consulting – SAP Service Delivery Manager Jobs in South Africa
Main Purpose of Job
Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They will play a critical role in ensuring that the services provided meet the needs and expectations of its clients.
Key Performance areas
Strategic Impact
Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
Seeks to identify additional sales opportunities in client business
Assists in the preparation of proposals/tenders and presentations on request
Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
Develops market network in business and builds relationships that generate leads
Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Client Impact: External / Internal
Manages day-to-day deliverables of team on client engagements / projects
Proactively identifies client service and technical issues and implements resolutions to address these
Develops productive working relationships with client teams
Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
Establishes and maintains good working relationships with external clients across industries
Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
Operational Effectiveness
Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs
Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
Meets regularly with client and client teams to understand issues, anticipate needs and address these
Keeps Senior Manager updated on status of engagement
Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
Budgets / Profitability
Monitors that time and expenses on engagement are accurately recorded and submitted weekly
Ensures billings are timeously done and collections followed up
Qualifications
Relevant Degree/Diploma
10 years working experience
Certified in relevant SME field
How to Apply
For more information and job application details, see; Deloitte Consulting – SAP Service Delivery Manager Jobs in South Africa
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