Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret
About the Role
Key responsibilities for the role include:
Collections & Customer engagement
Play a key role as a member of the collections team to ensure collections targets are met
Primary responsibility is the collection of an outstanding debt within agreed deadlines
Support weekly communication strategies (emails, calls, etc.) to manage and assist in collecting delinquent debtors
Ensure customer queries are responded to within agreed timelines
Ensure records of customer interactions, comments, complaints and transactions are maintained
Stakeholder engagement
Family engagement – Communication
Maintain a positive, empathetic and professional attitude towards parents at all times.
School Leaders and School Teams
Ensure that school leaders for campus(es) you are responsible for are updated on their campus specific fee collection rates.
Ensure risk areas are brought to the attention of the school leader and remedies actively discussed and implemented in partnership
Ensure gating is conducted in a family centric manner and on time.
Business control environment
Implement internal controls across areas of responsibility to ensure accuracy and timely delivery of responsibilities
Ensure timely and accurate update of dashboards and trackers as required for business decision making.
General
Contribute to the ongoing improvement of Nova Pioneer by suggesting and implementing measures that increase productivity, reduce costs and raise customer service levels
Maintain an effective and productive working relationship with the Finance team and contribute to activities to improve interaction and collaboration with the Finance team
Achieve and maintain proficiency with the system and tools required to perform duties
Other duties as assigned by the Global Collections Manager, which may include (but not limited to) assisting with billings during peak times.
Skills, Experience & Qualifications required:
A Bachelor’s Degree (in Business preferred)
CPA (K) or Finalist or it’s equivalent (ACCA, CA etc) is an added advantage
A minimum of 1-2 years of working experience.
Experience in a startup or in a company that gives you significant autonomy and responsibility
Have strong project management skills: able to juggle multiple tasks and meet deadlines and targets.
Results-driven: goal-oriented, moves fast and takes ownership of work.
Eager to learn and accepts feedback as a positive step to professional growth.
Excitement about our organizational culture—and in particular, be fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
Ability to treat all confidential information with the utmost professionalism.
How to Apply
For more information and job application details, see; Nova Pioneer Parent Fee Support Coordinator Jobs in Eldoret
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