NCBA Senior Customer Systems Developer Jobs in Kenya
Job Purpose Statement
The purpose of this role is providing day to day support, work on deployment, customization and integration of all CRM Services, SharePoint, Microsoft Power Apps, Power Automation, Data Integration (ETL) and web development whilst driving ongoing improvements. He / She will also be responsible for ensuring they follow best practices and driving continuous service improvement and productivity initiatives around the CRM application, MS SharePoint and MS Power Apps, Power Automate, MS SQL Integration & Reporting Services and related services
Key Accountabilities (Duties and Responsibilities)
Application Development
Support the product ideation process, development
lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle
Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution
Incident / Problem Management
Resolve any incidents causing interruption of service in the quickest and most effective way possible according
to defined SLA’s.
Investigate the underlying causes of any real or potential anomalies in CRM system and define possible solutions to anomalies. Put forward requests for changes (RFC) needed to re-establish quality of service. Carry out postimplementation reviews (PIR) to ensure that the changes have brought about the desired results without causing side effects
Change Management
Evaluate and plan for changes to CRM system and ensure established change management procedures and
ensuring the quality and continuity of the service at all times
Configuration Management
Controlling all elements of CRM infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB). Providing accurate information about the CRM configuration to all the various management processes. Periodically monitoring the configuration of the systems in the production environment and comparing it with what is held in the CMDB to correct any discrepancies
Ideal Job Specifications
Undergraduate degree in Computer Science /Information Technology – Minimum 2nd Upper Class honours.
Minimum 5 years working experience in a busy IT environment with a hands-on role in implementing and development Workflows & Business Automation Systems e.g. Customer Relationships Management Systems (CMRM), MS SharePoint and MS Power Platform.
Certified in MS Dynamics 365 Customer Engagement and/or Power Platform.
Experienced in Microsoft Dynamic CRM, Microsoft SQL Server, and Microsoft SharePoint, Microsoft Power Platform (Power Apps, Power Automate & Power BI) and C #.Net & ASP.net Web development.
Experience of working in the IT function within a banking environment will be an advantage.
Experienced with platform architectures (e.g. client-server, n-tier, thin client)
Proficient with developing, deploying, customizing and integrating Microsoft Dynamics CRM, MS SharePoint and MS Power Platform
Demonstrated proficiency in understanding and implementing business Process Automation workflows and processes
Demonstrated proficiency in using the either the CRM SDK or plugin platforms.
Demonstrated proficiency with Microsoft .NET 3.5+ development using C#
Experience in developing integration services using API (SOAP & REST) and MS SSIS
Experience with source control management systems and continuous integration/deployment environments
How to Apply
For more information and job application details, see; NCBA Senior Customer Systems Developer Jobs in Kenya
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