AGC Tenwek Hospital ICT Officer – Systems Support Officer Jobs in Kenya
Job summary:
Reporting to the Systems Administrator will be responsible for administration, maintenance and Tier I line support. Responsible for maintaining, supporting, and upgrading existing systems and applications, also accountable for reinforcing quality standards and adherence to business best practices, adding value to business processes and contributing significantly to operational excellence.
Ensures that all service level agreements (SLAs) for applications support services across the organization are delivered according to specifications.
Responsibilities
Provide first line and second line support and maintenance services to all enterprise systems. Escalates Enterprise Systems Lead and sources expertise when necessary.
Will Proactively be monitoring various production systems for performance, availability, and other critical parameters.
Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters.
Ensure the enterprise systems is adequately sized to meet SLA’s with the business.
Define and monitor data and application availability for the enterprise system.
Document and update processes and procedures in use for the enterprise system.
Will be responsible for monitoring SLAs and OLAs.
Adequate communication to stakeholders on the state of any tickets assigned
Follow up and reporting on tickets escalated to third line support
Participate in testing new system functionality before deployment into production environments.
Ensures that new technical requirements for business systems are properly integrated with existing processes, procedures and skillsets.
Reviews training /knowledge transfer programmes and seeks approvals for implementation.
Will Map and documents interfaces between legacy and new replacement systems to guide systems transition initiatives.
Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications in collaboration with internal users and other departments according to system development life cycle standards.
Administration of Enterprise application systems and others
Act as liaison with IT infrastructure group and to resolve problems with IT applications
Test the achievement of supportability requirements for delivered solutions.
Seek approvals for User acceptance tests.
Perform other tasks as assigned by Head of Ict.
Qualifications
Bachelor’s Degree in Computer Science or Information Technology.
Relevant professional certification in ICT; ITIL PMP or Equivalent.
Knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
Knowledge of web-based technologies (HTML, XML, XHTML, DHTML, SOAP,JSON, etc.).
Working experience with relational databases (MySQL, PostgreSQL,Microsoft SQLServer)
End-user support Experience
Three years experience with system enterprise applications support.
Knowledge of Enterprise applications administration.
Familiarity with knowledge of software, hardware, systems administration, and network technology
Technical solid skill/expertise in business applications and Enterprise systems.
Persuasive, encouraging, and diplomatic, with conflict resolution skills.
Ability to elicit cooperation from a wide variety of sources
Detail-oriented and process focused.
Understanding and documenting business processes and workflows and their relationships to current and future software solutions.
Skills and competencies
Customer Focus & Interpersonal-Skill.
Incident & Problem Management- Knowledge
Root Cause Analysis- Knowledge
Vendor/Service management- Knowledge
IT Support Processes & Enabling Tools- Skill
Influence and Persuasion – Skill
Ability to work with interruptions-Skill
How to Apply
For more information and job application details, see; AGC Tenwek Hospital ICT Officer – Systems Support Officer Jobs in Kenya
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