G4S Field Technician (Pretoria) Jobs in South Africa
Reporting to the Operations Support Manager, this role is responsible for installing, repair and maintaining ABM’s and docking stations.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which technical support plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
Role Responsibility:
Effective management of Installations and Maintenance
Ensuring installations and uninstallation of ABM’s are completed.
Provide training to customers of new ABM.
Maintain and install docking stations.
Maintain ABM’s and install new modifications.
Effective management of Operational Excellence
Ensure that customers needs are attended to timeously.
Workmanship is always at the highest level.
SLA completed according to the business arrangements.
Deposita equipment is looked after and reported if any wrongdoing.
Maintain and care for equipment issued by the business.
Collect faulty canisters from the cash centre for repair by the service centre.
Monthly maintenance to be completed according to SLA agreements (98% per vendor).
Correctly completing Call logging system (Journey) for reference, billing and stats.
Effective management of Client Retention
Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.
Effective management of Customer Service
Perform spot fixing on-site.
Ensure technical call-outs are attended within time limits of SLA.
Working extended hours when needed.
Health and Safety
Participate in the design/ development/ review/ implementation and monitoring of each year’s branch/region/national safety plans.
Participate in safety forums created by the company for example safety meetings and safety talks.
Report all safety incidents to the relevant people.
Discuss all safety incidents on all levels.
Follow-up on any activities through safety meetings/committee/representatives/management.
Attend safety education and refresher programs.
Comply with safety policies and procedures at the workplace.
Distribute safety information as and when required.
Wear protective clothing all the time.
Qualification
Minimum Grade 12.
Drivers License.
Experience
Electrical skills.
Technical skills.
Communication (written and verbal).
Supporting and working with others.
Delivering objectives.
Skills and Attributes
Delivering great customer service.
Sharing and cooperating.
Dealing with challenging circumstances.
Understanding the organizational environment.
Attention to detail.
Work under pressure.
How to Apply
For more information and job application details, see; G4S Field Technician (Pretoria) Jobs in South Africa
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