NCBA Head, Platform Partnerships Jobs in Kenya
Job Purpose Statement
Digital Business is implementing its open platform strategy to simplify development on our
products. This role is designed build the DevRel (Developer Relations) team to connect with, inspire, and educate developers on the power of our platform.
This is a highly visible and prestigious role responsible for establishing and leading the team
that builds awareness and supports our Community. You will help make it easy for developers to benefit from our tools, expand channels for our community to provide feedback that informs our products and documentation, ignite and cultivate communities and inspire influencers to become raving fans. You will also focus on driving the adoption of our products
and services across the markets.
The Head of Platform Partnerships will report into the Chief Product Officer org and will design
and execute a plan to improve the developer experience with our products, which will include highly technical content and meetups, hackathons, and other events to promote the products and solutions to the developer and technical tester communities. This critical strategic role (for any developer-focused company) combines developer skill & empathy,
technical content, product marketing, community building, and a lot of customer/market
engagement.
In its essence Platform Partnerships includes:
Developer Advocacy: Understanding the developer needs from the product and promoting them internally within the company.
Developer Evangelism: Zealously promoting the discussion about our problem space (building authorization), and our open-source + SaaS solutions for it.
Partner Integrations: Assist customers draw up requirements and select the correct products and services.
Key Accountabilities (Duties and Responsibilities)
Financial
Drive commercial impact through API and Mini App
integrations.
Monitor and review API, and Mini App performance, and apply intervention strategies that lead to achievement of business growth.
Partner with Product and Engineering to uncover
technology operating models with favourable unit
economics
Internal business processes
Disrupt the status quo by breaking down functional barriers and aligning the company for long-term growth.
Influence and coordinate internal decision-making and prioritization within and between group stakeholders to execution of the unit’s strategic initiatives involving partners and markets.
Evaluate and mitigate all risks related to activities with strategic partners and across geographic territories; including market changes, internal and external communication, and institutions
Co-ordinate standardisation, alignment, and
contextualization efforts of Partner Management policies and procedures. Lead the development and review of the same to achieve 100% adherence to policies, procedures and statutory guidelines.
Partner consistently with Product, Delivery and Engineering leaders to present the company’s teams as one team in front of partners and markets’ stakeholders
Customer
View developer interactions as B2D (Business to Developer) and D2B (Developer to Business) interactions.
Accountable for short-term, medium-term and long-term strategic initiatives, partnerships, products, marketing and sales to optimise growth.
Craft a robust customer value management strategy for developers that allows the company to build deep
developer insights coupled with face-to-face encounters at hackathons, demo days, community events, and meetings and lead a market focused CVM center of excellence.
Motivate the developers to engage in transactions
continuously and continue their relationship with our brand in order to drive retention.
Build and influence internal and external stakeholder relationships that position the company as a trusted Head, Platform Partnerships collaborator for innovative digital financial services
solutions; thus creating both economic and reputational value.
Facilitate the design and execution of market
communication to influence customer and stakeholder
opinions.
Maintain a deep knowledge of the FinTech industry and adjacent markets and keep close relationships with relevant stakeholders
Learning and growth
Training and coaching of DevRel personnel.
Evoke creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
Identify and develop competencies in assigned role.
Promote a learning culture by champion new ways of working in the Organisation, (Structure, Culture, and Working Ways).
Ideal Job Specifications
Academic:
At least an undergraduate degree or its equivalent in Engineering, Computer Science or related field.
Desired work experience and profile:
A minimum of 8 years of relevant professional experience in highly automated environment,
including at least 3 years in Software Engineering, Solution Architecture, or DevRel related areas.
A proven ability to explain and simplify concepts for a broad technical audience.
Proven project management, organization, and planning experience.
Experience working with third-party developer tools, including creating documentation, API
references, FOSS (Free & Open Source Software) readmes.
Experience participating in technical/developer communities, open-source projects, and other developer community groups.
Experienced with building and scaling developer relations, technical advocacy or community
management functions in emerging and established global technologies and markets.
An inspirational person that understands how to build thriving developer communities
Obsessed with making developers happy and can engage with communities in a credible
way.
Well known among developer communities and have a proven track record with inspiring speaking engagements, blog posts, and more.
Able to build plans out of chaos, manage multiple work streams, effectively set expectations among stakeholders, and prioritize your work from a long list.
Proficient at establishing relationships internally to influence decisions, as well as savvy at building cross-functional alignment and promoting your strategies with your peers.
Creative and passionate about generating grass-roots attention, support and adoption of developer-oriented products from opinion makers and technologists in multiple developer
How to Apply
For more information and job application details, see; NCBA Head, Platform Partnerships Jobs in Kenya
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