Bliss Healthcare Junior Clerk – CSE – Langata Freedom Heights Jobs in Kenya
Key Responsibilities
Welcoming customers/patients as they arrive at the reception and inquire how they would like to be assisted.
Addressing customers complaints at the front desk and escalating issues to the immediate supervisor whenever necessary
Registering patients correctly on the Health Information Systems.
Timely & correct billing of services rendered to clients on the relevant billing systems.
Relationship management with Insurance partners i.e. contacting insurance companies to verify eligibility and co-payment terms whenever necessary.
Assisting patients in understanding how their insurance coverage works, calculate and collect co-payments via the pay bill as per the insurance terms.
Follow-up with the medical staff team at the Medical Center to obtain necessary information so as to complete patients’ records and process payments for services rendered.
Responding to queries from customers and insurance companies, professionally, over the phone and through emails.
Recording concerns for various departments and ensuring that call returns or feedback a redone in a timely manner.
Providing necessary information regarding the medical centers’services and availability of the relevant service required.
Minimum Qualifications
Certificate/ Diploma in Health Records Management
Experience
1 Year in Healthcare/hospital set-up in the same role
Technical skills/Leadership competencies
Proficient with Microsoft Office
Strong interpersonal and communication skills
People management skills
Critical and analytical skills
Eye for detail
Excellent People Skills
How to Apply
For more information and job application details, see; Bliss Healthcare Junior Clerk – CSE – Langata Freedom Heights Jobs in Kenya
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