German Speaking Call Center Agents Jobs in Nairobi
Duties and Responsibilities
Learn with passion and diligence new business scenarios and process to constantly improve his/her ability to deliver an outstanding customer experience
Share the Values of Integrity, Respect, Innovation, Professionalism and Commitment and apply them on his/her daily working and personal life
Understand in deep the assigned role and provide his/her best effort to fulfil the duties with the highest level of professionalism and commitment
Manage the interactions with each client’s customer to deliver the best possible customer experience
Improve constantly his//her soft and product skills following diligently training and coaching programs
Managing each interaction channels (voice, chat, email, social media, etc.) at his/her best to deliver the best customer experience to each customer
Adhere to the Company policies and process and participate actively to their improvement
Maintain a proper balance in each interaction, managing professionally any possible critical situation or emotion
Provide the required service (information, assistance, support, etc.) to each customer, satisfying the customer needs through a thoughtful exploitation of procedures, tools and personal competence
Follow supervisor and managers indications and provide feedbacks and proactive hints whenever possible
Key Requirements Skills, experience and qualification
German language Level Proficiency B2,B3, C1 and above.
2years and above experience working in a call center.
How to Apply
If you meet the above qualifications, skills and experience send CV urgently to [email protected] quoting the job title as the subject line on your email
Find jobs in Kenya. Jobs – Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily – click here!
Click here to post comments
Join in and write your own page! It’s easy to do. How? Simply click here to return to Africa Jobs.
