Sun King Customer Service Executive Jobs in Tanzania
About the role:
The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
What you would be expected to do
Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved promptly
Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
Help minimise defaults by reaching out to customers with delayed payments.
Proactively contact dormant customers directly to resolve any pending issues.
Building and maintaining good customer relationships with regard to the diversity of the customer base.
Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you
Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Have experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills – both in English and Swahili
Are able to work in shifts
How to Apply
For more information and job application details, see; Sun King Customer Service Executive Jobs in Tanzania
Find jobs in Tanzania. Jobs – Tanzania jobs. Search our career portal & find the latest Tanzanian job positions, career opportunities & jobs in Tanzania.
Jobs in Tanzania – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Tanzania.
Find your dream job from 1000s of vacancies in Tanzania posted and updated daily – click here!
Click here to post comments
Join in and write your own page! It’s easy to do. How? Simply click here to return to 3 Best Africa Jobs.
