Mercure Nairobi Upper Hill Duty Manager Jobs in Kenya
Job Description
Maintain highest standards and quality of services in all operations to meet and exceed budgeted revenue targets and guests’ expectation
Conduct daily briefings and training and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met
Review, analyze and ,suggest improvement of workflow and standards at the Front Desk and other departments
Analyze rate variance report to ensure room revenue control, approve discounts and rebates
Communicate with Front Office Manager & other managers on all matters regarding guest services & hotel operations
Qualifications
An energetic, team-focused and can-do attitude personality
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills both written and verbal
High level of computer literacy.
Excellent attention to detail.
The ability to work across a 7-day roster – evenings, mornings, and weekends
1-2 years experience in the same role in a similar set-up
Diploma or Degree in Hotel management
How to Apply
For more information and job application details, see; Mercure Nairobi Upper Hill Duty Manager Jobs in Kenya
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