British Embassy in Ethiopia IT Support Officer Jobs
Main purpose of job:
The IT Support Officer (ITSO) is responsible for providing IT support services within the British Embassy Addis Ababa. The post holder will assist on IT related problems, and offer technical advice and guidance to the Embassy staff.
The jobholder reports to the IT Manager and will work closely with other members of the Corporate Services Team.
Roles and responsibilities:
Systems Support
Carry out day-to-day IT support services within the British Embassy.
Provide quality services in line with the business plan for the year
Manage standalone Computers
Manage user accounts (Create, Enable, Disable, transfer and remove User account)
Build and rebuild failed workstations
Assist on the implementation of IT Business Continuity Plan (BCP)
Liaise with UK service desks by escalating faults which cannot be resolved locally to include logging, reporting and following up
Co-ordinate telecommunication needs, landline, mobiles, internet
Instruct IT users to raise their own faults through ServiceNow Portal – in the event/incident that is unique to them and not a wider issue
Maintain a database of uninterrupted power supply (UPS) battery details including date of installation, next due date for exchange – applies to PC UPS’s and UPS’s attached to servers
IT Inventory
Responsible for IT inventory – keep an up-to-date inventory of all IT equipment
Assist on the management of the IP Phones, Mobiles phones, Mobile lines both data and voice usage
Responsible for proper distribution of mobile phones and their records
Locally Managed IT requiring support at a local level
The IT Support Officer
(ITSO) will provide support for all IT equipment purchased using local Embassy funds outside of the formal centrally supplied IT catalogue items. This support should include:
Install and maintain hardware/peripherals and support cabling, switches, as required by the Embassy
Desk-side application support
Desk-side user support / training / hand-holding
SmartPhone configuration / assignments
Internet connections and configurations
Hardware moves and changes
Manage Anti-virus
Locally managed IT systems and laptops/Desktops/printer/scanners
Local Network, mobile phones, fax machines and video conferencing tools
Crisis Equipment Management
Essential qualifications, skills and experience
Degree/Diploma in Computer Science/Information Systems Management or related fields
3 or more years of relevant professional experience in IT support services
Experience in user desktop support, in particular Office 365 and cloud
Experience in Microsoft Exchange/Outlook, Ms Teams
Experience in structured cabling in particular CAT6, etc.
Good working knowledge of networking and PC infrastructure
Language requirements:
Language: English and Amharic
Level of language required: Fluent
Desirable qualifications, skills and experience
Experience in IT inventory management
Valid driving licence
How to Apply
For more information and job application details, see; British Embassy in Ethiopia IT Support Officer Jobs
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