Mar 28, Standard Bank Manager, Contact Management Jobs in South Africa

Job Description

Leads the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.

Ensures Fraud strategies are translated into executable contact strategies, that work to achieve the desired results from a Fraud Operations perspective, and to maintain and manage the contact set up and ensure all settings are in line with best practices and stakeholder requirements.

Qualifications

Business Commerce Degree

Experience

3-4 years suitable experience in an operational environment

Exposure to Fraud environment and must have managed a predictive dialler

Must have had exposure to inbound call centre solutions and the strategic and tactical use thereof

Experience in managing small teams

Experience in managing multiple stakeholders on a constant basis and experience in design, implementation and analysis of reports

How to Apply

For more information and job application details, see; Standard Bank Manager, Contact Management Jobs in South Africa

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