Tatu City ICT Officer Jobs in Kenya
Responsibilities:
As an ICT Officer, you will be responsible for supporting the organization’s information and communication technology needs. Your role will involve providing technical assistance to end-users, maintaining hardware and software, troubleshooting issues, and assisting in the implementation of ICT projects.
You will play a crucial part in ensuring the efficient and secure operation of our ICT systems, contributing to the overall productivity of the organization.
Key functions include:
Technical Support: Provide first-level technical support to end-users, addressing hardware and software issues promptly and effectively. Troubleshoot problems and escalate issues when necessary.
Hardware and Software Maintenance: Maintain and upgrade computer systems, servers, and peripherals. Install and configure software applications and updates as needed.
User Training: Conduct training sessions for staff on the use of ICT systems, software applications, and best practices. Create user guides and documentation to facilitate self-help.
Network Assistance: Assist in the configuration and maintenance of network devices, including cameras, routers, switches, and firewalls. Troubleshoot network connectivity issues and collaborate with the ICT team to optimize network performance.
ICT Project Support: Assist in the planning and implementation of ICT projects. Collaborate with senior ICT staff to ensure successful project execution and adherence to timelines.
Security Measures: Implement and enforce security measures to protect ICT systems and data. Monitor for security breaches and participate in the development of security policies.
Inventory Management: Maintain an inventory of ICT equipment, software licenses, and other technology assets. Keep records of equipment procurement, deployment, and disposal.
Documentation: Create and update documentation for ICT systems, procedures, and configurations. Ensure that documentation is accurate and accessible to relevant stakeholders.
Collaboration: Work closely with other departments to understand their ICT needs and provide timely technical support. Collaborate with the ICT team to address broader organizational technology requirements.
Stay Informed: Stay informed about industry trends, emerging technologies, and best practices in ICT. Propose recommendations for continuous improvement.
Support end users on day-to-day ICT support-related issues (System access, Network access, Video conferencing, etc).
Hard skills and experience:
Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications (such as CompTIA A+, and Microsoft Certified Desktop Support Technician) are a plus.
Familiarity with computer hardware, software applications, and basic network concepts.
Strong problem-solving skills and the ability to troubleshoot technical issues independently.
Good communication skills to interact with end-users and team members.
Ability to prioritize and manage multiple tasks in a dynamic work environment.
Basic knowledge of cybersecurity principles and best practices.
Willingness to learn and adapt to new technologies and processes.
Knowledge of software development methodologies and best practices.
Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
Strong communication skills to interact with both technical and non-technical stakeholders.
How to Apply
For more information and job application details, see; Tatu City ICT Officer Jobs in Kenya
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