Mar 22, Q-Sourcing ICT Officer Jobs in Uganda

mar-22,-q-sourcing-ict-officer-jobs-in-uganda

Q-Sourcing ICT Officer Jobs in Uganda

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client Lead 4 Africa, we are looking for a competent, skilled and experienced ICT Officer to work in Uganda.

Job Purpose:

The ICT Officer is a member of the cross-continental Strategy and Program Impact team. He/she is directly responsible for strengthening the Organization’s IT framework and systems to ensure program effectiveness, efficiency, relevance and sustainability. The ICT officer will report to the Communications & I.T Officer and should be available to make frequent travels to South Sudan as may be required.

He/she will be responsible for maintaining, upgrading and managing software, hardware and networks, diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. The I.T officer will ensure that the company’s technology infrastructure runs smoothly and efficiently.

Duties & Responsibilities:

ICT Infrastructure Management:

  • Maintain and oversee the organization’s ICT infrastructure, including hardware, software, networks, and AV systems.
  • Ensure the smooth operation of work stations, and peripheral devices.
  • Monitor network performance and security to prevent potential issues or breaches.
  • Hardware setup, maintenance, and troubleshooting
  • Internet connectivity, speed, and troubleshooting
  • Maintain up-to-date hardware and peripheral inventory including type, serial numbers, location, etc

    Software and Application Support:

  • Provide technical support for software applications used within the organization, troubleshooting issues and resolving user problems.
  • Coordinate software updates, patches, and installations to keep systems up-to-date and secure.
  • Security protocols and end-user training

    ICT Training and Capacity Building:

  • Conduct training sessions and workshops to enhance staff’s ICT skills, knowledge and security protocals.
  • Develop training materials and resources tailored to different skill levels and job roles.
  • Offer ongoing support and guidance to staff to promote ICT proficiency and confidence.
  • AV setup, maintenance, and end-user training and support
  • Manage end-user “Help Desk” to facilitate efficient use of IT assets

    ICT Strategic Planning and Development:

  • Collaborate with Communications and IT Manager to develop and implement ICT strategies aligned with organizational goals.
  • Identify, assess and present opportunities for ICT improvements and innovation to enhance operational efficiency and effectiveness.
  • Stay updated on emerging technologies and trends, recommending relevant ICT solutions to meet organizational needs.
  • This position requires a proactive individual with excellent technical skills, strong problem-solving abilities, and a commitment to supporting the mission and values of LEAD4Africa.

    Experience and Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or the related
  • 3+ years of experience in IT support or operations
  • Experience or familiarity with ERP systems and database management is an advantage.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Strong communication and teamwork abilities.
  • Working knowledge and expertise with a variety of end-user software, hardware, and applications.

    Added Advantages:

  • Excellent verbal communication skills
  • Proficiency use of MS Office 365 management
  • Expert in IOS and Windows Desktop Operating Systems
  • Good understanding of IT service management practices and tools based on ITIL.

    How to Apply

    For more information and job application details, see; Q-Sourcing ICT Officer Jobs in Uganda

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