M-KOPA Solar Senior Retail Operations Lead Jobs in Ghana
Job Purpose
The main purpose of a Senior Retail Operations Lead is to ensure smooth running of all retail shops, launch new projects, ensure continuous improvement, support pilot new projects and manage the performance of Service Centres.
Day to day management of shops and shop operations.
Job Function
Inventory management: Ensure that the channel demand is fulfilled with no stock loss and ensuring aged stocks are being retrieved according to SLA.
Service: Ensure our shops are delivering stellar customer experience to customers and sales team
Training: Train Customer Care Executives on existing and new processes, systems, products, prices, potential issues, and issue resolution.
Phone repairs: Managing end to end repair process to ensure all returned phones are recorded, repaired within 3rd part SLA and returned to customers within the E2E SLA
Reverse logistics: Ensure shops perform reverse logistics in adherence to M-KOPA standards
Onboarding training sessions for Customer Care Executives
Support with piloting and management of all new projects undertaken by M-kopa
Reporting on performance and managing Retail using scorecard or OKRs
Ensure proper maintenance on all company properties at the Service Centers
Ensure proper accountability of refurb stocks dispatched to service centres.
Clearance; Ensure clearance of all Exiting Retail staff
OEM phone Forecast; Plan repair Forecast for Phone used for Repairs and Trade-ins
Recruitment; Ensure Timely recruitment of Customer Care Executives for retail operations
Any other task assigned by the Line Manager
Experience/ Skills & Competencies/ Licences & Certifications/ Education Required
At least 5 years’ experience in retail, operations, or Servicing field
Experience in team leadership from a retail, sales or customer care field is an added advantage
Good Microsoft office skills with great command of excel including but not limited data organization and tracking and reporting using excel
Must be a highly driven person, result oriented, a team player with good leadership skills.
No Professional certification needed.
Bachelors’ degree in any business field including Supply chain, logistics and operations
Additional post graduate course is an advantage
How to Apply
For more information and job application details, see; M-KOPA Solar Senior Retail Operations Lead Jobs in Ghana
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