HomeChoice Holdings Admin Associate- Midlands (Southern Suburbs (Cape)) Jobs in South Africa
Description
The ideal candidate for this position will oversee documentation gathering and administration, handle customer queries, process customer payments, refunds, and credits, and contribute to the management of the homechoice Showroom’s stockroom on a daily basis. The primary goal of all Showroom activities is to enhance and boost sales revenue through the individual efforts of each staff member.
What you will love doing in this role
Enhance customer interaction through a positive sales & service experience
Manage customer queries on accounts / short deliveries / replacements / pick up’s / irate customers/goods return’s and urgent orders
Provide customer assistance with regards to installment payments, query resolution, order processing and goods returned
Ensure that the customer services and support service level agreements are in place and are achieved
Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility by ensuring that advice is always given in the customers best interest
Ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity
Ensure customers immediate needs are ascertained, and assist accordingly
Ensure customers are assisted at self -help kiosks
Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
Actively promote the Brand by participating in activations
Product and process knowledge retention
Ensure that you are up to date with the catalogue and homechoice Products
Ensure that you are up to date on offers and pricing aligned to catalogue
Ensure that your system knowledge with regards to customer sales & service is up to date
Visual Merchandising & Housekeeping
Support Visual Merchandising aligned to VM & Housekeeping protocols
Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
Spot checks on opening times
Goods returns & administration
Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
Process GR – Refunds / Credit Customer”
Catalogue stock management
Ensure Catalogues are always readily available
Ensure that you are up to date with Stock volumes advertised & promotions
Assessment process completion
Ensure that Assessments are documented on customers account
See that assessments are posted and collected timeously”
Stock management
Stock orders, taking constraints into consideration such as storage space and stock on hand
Assembling of goods delivered for Showroom floor
Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
Maintaining Stockroom according to Business standards
Replenishing of Spares for breakages
Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
Ensure that floor check & stock take on Click & Collect parcels are done weekly
Feedback to be sent to Stockroom Manager & any discrepancies reported
Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
Ensure daily duties as per Stockroom roster is adhered to
Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
Ensure all Click & Collect parcels are scanned same day as delivery
Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
Ensure that Stockroom housekeeping standards are kept
Ensure all GR’s are accounted & sent to HCDC daily
Ensure all communication regarding stock is emailed to HCDC & Showroom Management
Ensure Security is present when deliveries take place
Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
Receipting deliveries from DC
Receipting goods return with Security
Liaising with Stockroom Manager on Parcels for Click & Collect
Overseeing stock transfers to and from the DC as per policy
Ensure Stock Take are completed regularly in line with set KPA’s
Housekeeping
Dusting of displays
Wiping of CS and Customer touch point areas (Covid hourly)
Mopping of floors
Sweeping of floor
Vacuuming of floor
Manage the customer journey account opening and order processing
Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
Ensure products are visually displayed as in that of the catalogue
NTF customers are to be encouraged / incentivized to open an account
Ensure pricing is correct on product and ascertain customers ATB
Ensure that the customer services and support service level agreements are in place and are achieved
Ensure a professional, polite, and efficient service is offered by acting as an ambassador
Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
New Business activations
Influence the public to increase feet into your store. Engage the public on product and campaigns
Requirements
What you’ll need to do this role
Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)
1 Years’ retail stores experience
How to Apply
For more information and job application details, see; HomeChoice Holdings Admin Associate- Midlands (Southern Suburbs (Cape)) Jobs in South Africa
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