Deloitte Consulting – Human Capital – Reward Operations Analyst Jobs in South Africa
Job Description
To provide project support and coordination to the Rewards Team, through interaction with both internal and external clients, to enable efficient delivery and execution of compliance documentation and mandatory processes that underpin client delivery.
Key Performance Areas
Project Support and Delivery
Support the Engagement Manager in the coordination of project-related requirements pertaining to document management, data-driven reporting requirements, tracking of activities and reporting thereon, as it relates to the Workforce Transformation/Reward work team.
Collect baseline information from clients, as part of a broader team, working under the guidance of a Project Stream Lead.
Schedule project-related meetings, training events and client presentations.
Contribute to the development of client presentations / discussion documentation, under guidance.
Contribute to the collation of research to contribute to project deliverables.
Track, manage and resolve client queries, as received.
Escalate unresolved queries that require additional support to resolve and follow up to ensure client requirements are attended to.
Perform communications in line with defined processes.
Regularly report on progress of work activities.
Deliver high quality work that meets expectations for timeliness, accuracy and completeness, as per defined and contracted client Service Level Agreements.
Review and analyse accuracy and quality of own deliverables, in conjunction with Line Manager, to ensure consistent standards of project delivery.
Contribute to the effective operational delivery and execution of assigned project activities with project team members; maintain clear communication channels on work status.
Contractor / Vendor Management
Record keeping of all contractor and vendor agreements, including annual renewal cycles.
Facilitate and monitor sub-contractor/vendor contract initiation and renewals (including contract management from a BRMS perspective).
Management of contractor/vendor invoicing and payments (monthly or as and when required).
Business Development & Team Sales Pipeline Support
Compile draft proposals and quotations, through the application of standard templates.
Adhere to internal compliance processes, including QRM system and process requirements.
Identify, obtain, monitor and file proposal-related documentation and records in line with client requirements and internally defined processes and systems.
Support team members in establishing and contributing to improved ways of working and servicing clients as well as driving of efficiencies in the business development process.
Client interaction to obtain clarification, as well as obtain required information, relating to project proposals and deliverables.
Monitor and follow up on client enquiries as well as advertised tenders and allocations within the team.
Debtor Management
Provide administrative support in invoicing and debtor management processes.
Obtain information from Finance and draft Debtors Report on a bi-weekly basis.
Monitor bank deposits daily to identify debtor payments and ensure these are allocated to the Rewards Debtor Report.
Follow up on outstanding debtors through, inter alia, directly contacting the Client’s accounts department.
Report on aging debtors and monitor required actions are taken by relevant project managers.
JE System Licencing Management
Prepare Annual Software Licensing Agreements, applying standard templates.
Manage annual invoicing and payments.
Manage all Job Evaluation Licensing Contracts including monitoring of contract end dates and renewals.
Maintain relevant compliance and risk management processes, including contract management requirements.
Public Training Coordination and Management
Prepare draft proposals relating to client training requests, based on standard templates.
Co-ordinate Job Description Writing and Job Evaluation Public Training Workshops including, inter alia, venue, catering, training material, e-learning links, certificates of attendance as well as any other ad hoc requirements.
Co-ordinate Job Evaluation Client-specific in-house Training Workshops including, inter alia, submission of e-learning links, certificates of attendance as well as any other ad hoc requirements.
Manage invoicing and debtor management process related to public training workshops.
Competencies
Technical
Demonstrated Project Coordination skills.
Ability to develop proposals, under more senior team member guidance.
Knowledge of Compliance Requirements and Systems.
Financial Transactional Knowledge.
Behavioural
Strong communication (written and verbal) skills.
Sound interpersonal and relationship building skills.
Sound quality management orientation.
Ability to operate independently, when required.
Ability to interact with clients and staff in a professional manner – both in person, telephonically as well as via e-mail.
Deliver high quality work that meets internal expectations for accuracy and timelines, to attain consistent client satisfaction and maintain professional client interactions.
Qualifications
Minimum Qualifications
Grade 12
Desired Qualifications
Certificate in Business Administration (NQF 5)
Minimum Experience
2 – 4 years’ relevant work experience
Demonstrated proficiency in the use of Word, Excel and PowerPoint
Desired Experience
1 – 2 years in a fast-paced corporate HR or professional services/consulting firm environment
Demonstrated proficiency in relevant systems relating to:
Loading of invoices for payment
Contract management
Creation of sales opportunities
Compliance and risk management
How to Apply
For more information and job application details, see; Deloitte Consulting – Human Capital – Reward Operations Analyst Jobs in South Africa
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