Mar 1, Ecobank Nigeria Associate Programme for Young Graduates

Applications are now open for the 2024 Ecobank Nigeria Associate Programme. Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

Job Profile

Execute day-to-day operations functions with accuracy to deliver a timely end of day.

Enlighten customers on products and services, sell and ensure the onboarding process is seamless.

Drive improved customer experience and perception.

Key Responsibilities

Supervise all activities in Operations and ensure customer transaction requests are treated promptly, professionally, and with utmost care and confidentiality.

Ensure all customer transaction requests are properly documented and authorized in line with the Service Level Agreements (SLA).

Maintain a good knowledge of the banks products and services and respond to enquiries on same, and operational matters.

Ensure customer requests/complaints are captured on the customer management platform and prompt resolution provided.

Enlighten customers on new services, products promotions and cross-sell them.

Drive digital adoption by customers and collaborate with the business to meet goals but without compromising policies and processes.

Qualifications & Experience

25 years or less

A minimum of 5 credits at O’levels including English and Mathematics

Ordinary National Diploma (OND) not less than lower credit.

Completion of 1 year internship.

Knowledge of Microsoft Office

How to Apply

For more information and job application details, see; Ecobank Nigeria Associate Programme for Young Graduates

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