Time Out Group Floor / Duty Manager Jobs in Uganda
Role Overview
We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market Managers take the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.
Responsibilities
Maintain the highest standards of food and beverage quality, guest service, cost control and consistency in accordance with company’s expectations, while maintaining compliance with city, state and federal laws.
Focus on succession management, training and, development of all Market employees
Delegate responsibility to the management team as needed and enforce existing policies consistently
Oversee and participate in the hiring, training, supervision management, coaching, counseling and evaluation of all members of the market team.
Promotes organization in industry, manufacturing and/or trade associations
Work closes with the General Manager, Public Relations and Marketing teams on plans that result in optimum recognition and maximizing number of covers for the Market
Protect and enhance the value of all Market assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process alongside with the General Manager
Process the weekly schedule and payroll for the hourly staff
Conduct pre-shift meetings and assist team members with any inquiries
Develop and implement operating standards, policies and procedures to be followed by the management team
Assign and instruct the employees in details of their work. Observe performance and encourage improvement where necessary. Ensure that the performance appraisal tools are being utilized consistently and effectively.
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions and provide accurate information
Ensure proper inventory levels are maintained for facilitating proper restaurant operations, establish and enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the purchasing and finance teams
Make decision and take action based on previous experience and good judgement, revising procedures as needed to accommodate unusual situations
Interact with all department personnel, Market and vendor staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with the Purchasing and Finance team
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Develop and implement cost saving and profit enhancement measures
Maintain positive and professional relations with vendors. Manage interaction of vendors on property with our staff.
Create and execute action plans for any areas that need improvement or are in critical situation
Maximize restaurant profitability; monitor the use of controls to ensure they remain effective
Monitor labor costs and monitor the restaurant’s budget to ensure efficient operations, including achieving budgeted revenue and labor expenses are being met
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety and sanitation requirements are in compliance with Department of Health, OSHA and any city or state agencies and ensure all managers are aware of any changes in the law
Participate in the development of annual budget for the entire restaurant; develop short and long term financial operating plans
Participate in community events and ensure corporate social responsibility goals of venue are met
Maintain a professional, neat and well-groomed appearance adhering to Company standards
Open and/or close Market daily as scheduled following established standards and guidelines.
Follow up cash handling procedures.
Maintain confidentiality.
Assist Management as needed in any other task necessary to ensure successful operations of the Market.
Engage with guests at the Market to ensure guest satisfaction.
Main focus on day to day operations, guest engagement, and staff supervision
Skills And Experience
Minimum of two to three years of restaurant operations experience required
Expert knowledge of restaurant operations including food, beverage, service techniques, and guest interaction
Proficient in Windows Microsoft Office, Mac OSX, POS system
Strong problem-solving skills
Ability to lead by example and act in a professional manner always
Ability to communicate effectively and assertively, both verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence, and procedure manuals
Ability to demonstrate a positive attitude always; as well as, keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain personal integrity, composure and stay focused
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment
Ability to work under pressure and meet deadlines
Must be able to push and lift up to 50lbs
What We Look For In a Candidate
Time Out is a company filled with individuals as diverse as the cities we are in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
How to Apply
For more information and job application details, see; Time Out Group Floor / Duty Manager Jobs in Uganda
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