Jun 3, DB Schenker Operations Supervisor/Declarant Jobs in Uganda

About the job

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Manage accurate and timely movement of cargo to- and from specific locations within the service standards agreed with the Customer

Manage Vendor facing communication and shipment related internal communication between DBSchenker stakeholders

Manage Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders

Supervise the execution of country specific customs clearance processes

Maximizes shipment profitability, and decreases operating expenses

Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided

Procure multimodal FCL, LCL pre/on-carriage services by truck, rail or barge

Create solutions- and pricing for FCL, LCL ocean freight services for Sales Teams.

Responsible for selecting the most optimal service (cost, lead times, reliability…).

Proactively manage performance of Vendors through setting and monitoring of transparent, uniform KPIs.

Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures.

Manage Customers profitability and initiate corrective actions if required (timeliness &completeness).

Manage workload of team and ensure optimum productivity.

Act as escalation point and resolve cross team conflicts.

Escalate unresolved issues to next management level.

Ensure operations is executed efficiently and with high quality.

Ensure land and ocean carrier utilization as per trade management carrier guidelines.

Ensure CFS, gateway and co-loader utilization as per LCL management guidelines.

Create and maintain a limited pool of providers (“Vendor Portfolio”).

Review actual customer volumes versus awarded volume (including pricing) and adherence to carrier guidelines.

Ensure high level of documentation quality and corresponding KPIs

Review and sign-off shipping documentation (e.g., SCHENKER ocean Bill of Lading).

Ensure accurate cost and revenue reserves are in place.

Ensure all activities in TMS (TANGO) are completed on time.

Ensure compliance with Customer specific KPI’s – as applicable.

Ensure all operational SOPs are properly followed.

Ensure all operational KPI’s are achieved.

Monitor overall credit performance.

Manage customer profitability and branch P/L.

Ensure month end closing is timely and properly executed.

Ensure new customers are properly onboarded.

Ensure incoming vendors and network partners invoices are posted in a timely manner against existing cost accruals in TMS (TANGO).

Ensure month-end closing activities and reporting are performed as per Operational Accounting SOP.

All entries captured right with zero errors.

Ensure that all exemptions are dealt with timely.

Coordinate all aspects of shipments from file opening to closing.

Liaising with all stake holders to ensure above average customer experience.

Generate daily status reports for all shipments and inform customers accordingly.

Handle all exceptions and contingencies.

always keeping the customer in mind.

Manage individual & team performances and balance workload.

This includes but is not limited to, annual staff goal setting and annual staff performance appraisal.

Responsible for branch P/L.

Responsible for implementing new processes, standards, guidelines when required.

Responsible for operational productivity, Perspex cost and cost per unit reduction.

Responsible for operational quality and corresponding KPI.

Responsible for selection of service providers based on portfolio, cost and service quality.

Conduct regular and documented performance reviews with

Vendors including actionable continuous improvement measures.

Manage and resolve invoicing disputes and claims with Vendors.

Manage and resolve Customers disputes and claims.

Establish regular communication with Regional Trade Management regarding Carrier selection.

Responsible for continuous improvement (digitalization) and the implementation of global processes.

Ensure that digital channels are Schenker Kenya Limited, People and Organization used when communicating with vendors (eBooking, eshipping instructions …).

Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.

Support a positive, attractive working atmosphere and office environment.

Escalate service/ technical issues as needed.

Explore upsell opportunities with customers.

Any other duties within the scope of your job that may be assigned to you from time to time.

Diploma in Clearing & Forwarding

Ability to lead and manage teams

Ability to multi-task

Effective communication skills and professional communication etiquette

Fluency in written and spoken English

Fluency in written and spoken local language

Perform well under pressure

Strong computer (Windows PC) skills

Typing skills (at least 30 words per minute)

Decision-making and problem-solving skills

Ability to prioritize and manage time

Attention to detail and accuracy

Organizational skills

Must work well within a team

Ability to lead vendor process reviews and QBRs

Experience:

Up to date training on relevant customs systems and procedures

Comprehensive knowledge of the clearing and forwarding industry, Incoterms, customs and government agencies requirements

ASYCUDA training

Familiar with continuous improvement methodology

Experience min 7 years with at least 2 years supervisory role.

How to Apply

For more information and job application details, see; DB Schenker Operations Supervisor/Declarant Jobs in Uganda

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