Centenary Bank Customer Service Consultant Jobs in Uganda
Role:
Manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures
Key Result Areas:
• Deliver Quality and consistent Customer Service
• Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
• Monitor, follow up & report on the performance of the front office staff in line with customer service standards
• Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.
• Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards
• Sensitize customers and promote alternative channels usage.
• Monitor QMS and ensure that customers that customers are served in a timely manner.
Education and Professional Qualifications:
• Bachelor’s degree in business administration, Commerce or other related fields
• Certificate in Customer Service Training
Required Experience and Competences:
• Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.
Required Skills:
• Analytical skills
• Reporting skills
• Communication skills
• Decision Making
• Team player
• Attention to details
• Planning
• Leading & Supervising
How to Apply
Updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees E-mail the above to [email protected]
Jobs in Uganda – banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.
Find your dream job from 1000s of vacancies in Uganda posted and updated daily – click here!
Join in and write your own page! It’s easy to do. How? Simply click here to return to Africa Jobs.