Jun 3, Centenary Bank Customer Service Consultant Jobs in Uganda

jun-3,-centenary-bank-customer-service-consultant-jobs-in-uganda

Centenary Bank Customer Service Consultant Jobs in Uganda

Role:

Manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures

Key Result Areas:

• Deliver Quality and consistent Customer Service

• Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.

• Monitor, follow up & report on the performance of the front office staff in line with customer service standards

• Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.

• Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards

• Sensitize customers and promote alternative channels usage.

• Monitor QMS and ensure that customers that customers are served in a timely manner.

Education and Professional Qualifications:

• Bachelor’s degree in business administration, Commerce or other related fields

• Certificate in Customer Service Training

Required Experience and Competences:

• Two (2) years’ experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.

Required Skills:

• Analytical skills

• Reporting skills

• Communication skills

• Decision Making

• Team player

• Attention to details

• Planning

• Leading & Supervising

How to Apply

Updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees E-mail the above to [email protected]

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