International Rescue Committee Digital Community Liaison Jobs in Kenya
Program & Job Overview:
Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program, connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation, which helps newcomers achieve self-sufficiency in the United States.
Settle In, available in multiple languages, is a digital information service run by CORE that directly engages newcomers through its website (https://www.SettleInUS.org) mobile app, and social media platforms. Settle In is another touchpoint to disseminate vital, accurate information tied to resettlement services.
Responsibilities:
Support Settle In Facebook page in collaboration with the Settle In team.
Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.
Translate articles, video scripts, and social media posts in Spanish focused on key Cultural Orientation messages in coordination with the Digital Community Officer.
Record live event audio and other video scripts in Spanish (audio-only; appearance on video not required).
Contribute to a Frequently Asked Questions document in Spanish that can be used to answer user questions on the platform.
Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.
Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
Collaborate with other staff to ensure maximum visibility and integration of all new resources.
Support collection of monitoring and evaluation data for Settle In initiatives.
As needed backstop and support other Settle In team members.
Job Requirements:
4-year college degree in relevant field required.
Minimum one year of relevant professional experience.
Fluent in English and Spanish.
Knowledge of the United States Refugee Admissions Program (USRAP) and Reception and Placement Program (R&P) preferred.
Strong computer proficiency and well-acquainted with basic software tools. Can navigate autonomously in Windows and Microsoft Suite.
Knowledge of social media platforms, especially Facebook, and cultural use of these platforms, or ability to learn new technologies quickly.
Previous experience working with refugee resettlement or other immigration pathways preferred.
Excellent written and oral communication skills: the ability to communicate effectively in English and Spanish.
High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
An understanding of the power and importance of accurate information. Fantastic attention to detail.
Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
How to Apply
For more information and job application details, see; International Rescue Committee Digital Community Liaison Jobs in Kenya
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