Glee Hotel Sales Account Manager Jobs in Kenya
Job Summary
The Sales Account Manager is responsible for ensuring that revenue goals are achieved or exceeded by soliciting, developing, promoting and selling to individual and group sales.
In essence, the Sales Account Manager will drive, manage and maintain robust positive relations with all key accounts and business partners of the Glee Hotel, so as to meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the Hotel’s revenues and profits across all revenue streams. At Glee we are a people centric community focused on building and maintaining lasting relationships through our exemplary authentic service in a 5 star luxury environment. Glee Hotel also aims to take customer centricity & employee satisfaction to a new level in the industry.
The Sales Account Manager is responsible for managing assigned accounts, source for new accounts and source for business as well as following up to the materialization of all business on books. The Sales Account Manager’s mandate is to ensure that the revenue budgets are met. He/she is expected to support and work closely with the sales and marketing team to ensure that the company reaches its goals as defined in the budget plan
The function should be supportive, proactive, analytical and entrepreneurial; creating memorable experiences for our guests and fostering an empowered environment for the team. They should be able to work closely with all key business partners in order to achieve quality results.
The Sales Account Manager acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.
Key Requirements:
An open, positive and communicative personality
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Commitment to exceptional guest service with a passion for the hospitality industry
Ability and skills to provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
Should be highly organized and set up effective tracking reports for sales team members
Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
Assists colleagues to perform similar or related jobs when necessary.
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
Continuously seeks to improve the department’s efficient operation, and knowledge of own job function.
Excellent report writing and guest communication both written and oral skills
Demonstrated ability to manage multiple complex processes under pressure is essential
Must have an eye for detail and be logical
Ability to proactively plan and manage the communication and activities between sales team and other departments
Job Overview
Minimum Qualifications
Minimum Education:
Degree / Diploma in Business Management
Minimum Experience:
revious sales or administrative experience in a busy sales & marketing department hospitality- 5 or 4 star
Computer literate in Microsoft Window applications and or relevant computer applications required
Working knowledge of hotel system including the property management system
Language skills:
Very good command of written and spoken English, an active listener with high emotional intelligence to beable to discern and resolve issues or give consult where applicable
Required Certificates:
Relevant post-graduate continuous development programs in area of expertise
How to Apply
For more information and job application details, see; Glee Hotel Sales Account Manager Jobs in Kenya
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